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- Tasks: Lead poker operations, support dealers, and ensure smooth game play.
- Company: Join Grosvenor Casinos, the UK's most loved casino brand, at the heart of community fun.
- Benefits: Earn £13.36/hour plus tips, enjoy 28 days holiday, and access discounts and online learning.
- Why this job: Be a key player in a vibrant environment, enhancing guest experiences and leading a passionate team.
- Qualifications: Experience in poker supervision, strong leadership skills, and a valid Personal Functional Licence preferred.
- Other info: Must be 18+, flexible for night shifts and weekends in a 24/7 casino setting.
The predicted salary is between 27700 - 38800 £ per year.
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
As a valued team member, you\’ll receive the following benefits:
- Hourly pay rate of £13.36
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional £1 per hour after midnight
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge (Based on full time contracts)
- Nest Pension Scheme: We contribute 3% to your pension.
- Life Insurance:Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discounts
Job Description
Are you a natural leader with a passion for poker?
We’re looking for someone who thrives in a fast-paced, high-energy environment to take charge of our poker operations.
We’re looking for a confident and experienced Poker Supervisor to bring energy, leadership, and precision to our card room. In this role, you’ll oversee poker operations, support and guide dealers, and ensure every game runs smoothly, fairly, and in line with regulations.
You’ll be the central figure of poker operations – resolving disputes, maintaining compliance, and delivering an exceptional guest experience every time.
Qualifications
To be successful, you’ll need a solid background in poker or table games supervision, strong leadership and communication skills, and a cool head under pressure.
A keen eye for detail and a passion for customer service are essential.
Ideally, you’ll hold a valid Personal Functional Licence (PFL) and have a strong understanding of gaming compliance and procedures.
Additional Information
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
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Poker Supervisor employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Poker Supervisor
✨Tip Number 1
Familiarise yourself with the specific poker games and rules that Grosvenor Casinos offers. Understanding the nuances of their operations will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and what they look for in a Poker Supervisor, which can give you an edge during the hiring process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated leadership and conflict resolution skills. Being able to articulate your experience in managing poker operations will be crucial in showcasing your suitability for the role.
✨Tip Number 4
Stay updated on the latest trends and regulations in the gaming industry. Showing that you're knowledgeable about compliance and customer service standards will reinforce your candidacy as a Poker Supervisor.
We think you need these skills to ace Poker Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in poker or table games supervision. Emphasise your leadership skills and any previous roles that demonstrate your ability to manage operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for poker and customer service. Mention specific examples of how you've successfully led teams or resolved disputes in high-pressure environments.
Highlight Compliance Knowledge: Since the role requires a strong understanding of gaming compliance, be sure to mention any relevant qualifications, such as your Personal Functional Licence (PFL), and your familiarity with gaming regulations.
Showcase Your Communication Skills: In both your CV and cover letter, illustrate your strong communication skills. Provide examples of how you've effectively communicated with team members and guests to enhance their experience.
How to prepare for a job interview at The Rank Group
✨Show Your Passion for Poker
Make sure to express your enthusiasm for poker during the interview. Share your experiences and what you love about the game, as this will demonstrate your genuine interest in the role and the company.
✨Highlight Leadership Skills
As a Poker Supervisor, strong leadership is key. Prepare examples of how you've successfully led teams or resolved conflicts in high-pressure situations. This will showcase your ability to manage the poker operations effectively.
✨Understand Compliance and Regulations
Familiarise yourself with gaming compliance and procedures relevant to the role. Being knowledgeable about these aspects will not only impress the interviewers but also show that you take the responsibilities of the position seriously.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to resolve disputes or handle difficult situations. Think through potential scenarios in advance and how you would approach them, demonstrating your problem-solving skills and customer service focus.
