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- Tasks: Lead poker operations, support dealers, and ensure smooth game play.
- Company: Join Grosvenor Casinos, the UK's most loved casinos, at the heart of communities.
- Benefits: Earn £13.36/hour plus tips, enjoy 28 days holiday, and access discounts.
- Why this job: Be a key player in a vibrant environment with growth opportunities and a fun culture.
- Qualifications: Experience in poker supervision, strong leadership skills, and a valid Personal Functional Licence preferred.
- Other info: Must be 18+, flexible for night shifts and weekends in a 24/7 casino.
The predicted salary is between 27700 - 38800 £ per year.
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
As a valued team member, you\’ll receive the following benefits:
- Hourly pay rate of £13.36
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional £1 per hour after midnight
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge (Based on full time contracts)
- Nest Pension Scheme: We contribute 3% to your pension.
- Life Insurance:Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discounts
Job Description
Are you a natural leader with a passion for poker?
We’re looking for someone who thrives in a fast-paced, high-energy environment to take charge of our poker operations.
We’re looking for a confident and experienced Poker Supervisor to bring energy, leadership, and precision to our card room. In this role, you’ll oversee poker operations, support and guide dealers, and ensure every game runs smoothly, fairly, and in line with regulations.
You’ll be the central figure of poker operations – resolving disputes, maintaining compliance, and delivering an exceptional guest experience every time.
Qualifications
To be successful, you’ll need a solid background in poker or table games supervision, strong leadership and communication skills, and a cool head under pressure.
A keen eye for detail and a passion for customer service are essential.
Ideally, you’ll hold a valid Personal Functional Licence (PFL) and have a strong understanding of gaming compliance and procedures.
Additional Information
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
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Poker Supervisor employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Poker Supervisor
✨Tip Number 1
Familiarise yourself with the specific poker games and rules that Grosvenor Casinos offers. Being knowledgeable about their operations will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and what it takes to succeed as a Poker Supervisor, which can give you an edge during the hiring process.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully resolved disputes or led a team under pressure, as these are key aspects of the Poker Supervisor role.
✨Tip Number 4
Demonstrate your passion for customer service during your interactions with the hiring team. Share stories that highlight your commitment to providing an exceptional guest experience, as this aligns perfectly with Grosvenor's mission.
We think you need these skills to ace Poker Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Poker Supervisor. Familiarise yourself with poker operations, compliance regulations, and customer service expectations.
Tailor Your CV: Highlight your relevant experience in poker or table games supervision. Emphasise your leadership skills, ability to work under pressure, and any specific achievements that demonstrate your capability in this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for poker and your leadership style. Mention specific examples of how you've successfully managed teams or resolved disputes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a supervisory role.
How to prepare for a job interview at The Rank Group
✨Show Your Passion for Poker
Make sure to express your enthusiasm for poker during the interview. Share your experiences and what you love about the game, as this will demonstrate your genuine interest in the role and the company.
✨Highlight Leadership Skills
As a Poker Supervisor, strong leadership is key. Prepare examples of how you've successfully led teams or resolved conflicts in high-pressure situations. This will showcase your ability to manage the poker operations effectively.
✨Understand Gaming Compliance
Familiarise yourself with gaming regulations and compliance procedures relevant to the role. Being knowledgeable about these aspects will show that you take the responsibilities of the position seriously and are ready to ensure a fair gaming environment.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to resolve disputes or handle difficult situations. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and calmness under pressure.
