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- Tasks: Deal poker games while entertaining and engaging with players.
- Company: Grosvenor is the UK's leading casino operator, focused on quality gaming experiences.
- Benefits: Flexible shifts, opportunities for skill development, and a vibrant work environment.
- Why this job: Join a fun team, enhance your skills, and create memorable experiences for customers.
- Qualifications: Positive attitude, strong customer service skills, and ability to work flexible hours.
- Other info: Part-time roles available; weekend and night shifts required.
The predicted salary is between 24000 - 36000 £ per year.
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes. At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse and engaged team.
Dealing a successful and entertaining poker game is more about people than cards. Yes, you will deal both tournament and cash games in an efficient, precise way, but more than that you will be entertaining the players at that table.
You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.
You will:
- Welcome customers warmly into the business
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Work with your colleagues to provide efficient and dynamic service
- Deliver an excellent quality experience by evaluating individual needs and acting upon this information
- Communicate effectively with colleagues and card room supervisor
- Create an environment of community and fun
- Show immaculate technical standards in dealing, chips skills, bet calculation and enforcing the rules of the game.
- Interact with customers in a range of ways that is consistent with their experience and ability in the game
- Maintain the security of the game, cash and assets
- Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling
Qualifications:
- Positive attitude
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Comfortable with change and ability to embrace new ways of working
- Good interpersonal skills and conflict resolution
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information: Part time, Weekend and night work required.
Poker Dealer employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Poker Dealer
✨Tip Number 1
Familiarise yourself with the rules and nuances of poker. Understanding the game inside out will not only boost your confidence but also impress potential employers during any informal discussions or interviews.
✨Tip Number 2
Practice your dealing skills with friends or at local games. The more you can demonstrate your ability to deal efficiently and with style, the better your chances of standing out in the application process.
✨Tip Number 3
Showcase your customer service skills by engaging with people in social settings. Being able to communicate effectively and create a fun atmosphere is key for a Poker Dealer, so practice makes perfect!
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts. Since the role requires working weekends and nights, demonstrating your willingness to adapt to these hours can make you a more attractive candidate.
We think you need these skills to ace Poker Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Poker Dealer at Grosvenor. Familiarise yourself with the skills required, such as customer service and poker rules, to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service or gaming. Emphasise any previous roles that showcase your ability to entertain and engage with customers, as well as your teamwork skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing an exceptional customer experience. Mention specific examples of how you've successfully interacted with customers in the past and how you embody the values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that requires precision.
How to prepare for a job interview at The Rank Group
✨Know Your Poker Rules
Make sure you have a solid understanding of poker rules and gameplay. Be prepared to discuss different types of poker games and how you would handle various situations at the table.
✨Showcase Your Customer Service Skills
Since dealing is as much about entertainment as it is about cards, highlight your customer service experience. Share examples of how you've created memorable experiences for customers in previous roles.
✨Demonstrate Teamwork
Grosvenor values teamwork highly. Be ready to talk about how you've collaborated with colleagues in the past to achieve common goals, especially in high-pressure environments.
✨Embrace Change and Adaptability
The casino environment can be fast-paced and ever-changing. Discuss your ability to adapt to new situations and how you handle change, particularly in a customer-facing role.
