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- Tasks: Analyse customer activity to ensure safe gambling and compliance with regulations.
- Company: Join Grosvenor Casinos, a community-focused entertainment hub with exciting growth opportunities.
- Benefits: Enjoy hybrid working, competitive pay, and a vibrant team culture.
- Why this job: Make a real impact on player safety while developing your analytical skills in a dynamic environment.
- Qualifications: Customer service experience, analytical mindset, and proficiency in Microsoft Office required.
- Other info: Be part of a team dedicated to responsible gaming and compliance.
The predicted salary is between 36000 - 60000 £ per year.
Company Description We’re Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots or relax with friends and enjoy our fabulous food, drink and entertainment. We’re on an exciting journey of growth and it’s the ideal time to join us. More than ever, we’re investing in our Venues and our people to ensure we have the best entertainment offering and the best people in the right places. Job Description As a Player Protection Analyst, you\’ll use various techniques to identify customer risk and create a rounded view of individual customer’s activity and background to support venues in making an informed decision in relation to enhanced due diligence. You will be responsible for ensuring that all customers are analysed and assessed in relation to current legislative requirements under the Proceeds of Crime Act alongside adherence to responsible gaming guidelines and UK Gambling Commission regulations and guidelines. Main Accountabilities and Responsibilities: Support the Player Protection Team Leader in matters relating to safer gambling, affordability and anti-money laundering. Using various techniques to analyse individual customers\’ activity, risk and background to support venues in player protection processes. Identify customers whose play/activity may give rise to concern that they have problem gambling issues. Identify customers who may be playing with illicit funds or engaged in money laundering. Use data and information to support identification of customers that may be of concern. Analyse \’at risk’ customers to ascertain their source of funding – extending to both digital and retail spend where appropriate. Liaise and consult with the Player Protection Team Leader regarding individual cases and higher risk customers. Make recommendations to the Player Protection Team Leader regarding account management for \’at risk’ customers. Consult and liaise with colleagues to ensure best practice across the team and with customers. Collaborate with digital and retail stakeholders and High-Value Customer team as required for high value or cross-channel customers. Prepare and produce high-quality reports and documentation as needed for the Customer Verification Manager and stakeholders. Keep up to date with relevant legislation and requirements within the gambling industry. Qualifications Able to deliver high quality customer service. Able to identify risk and report accordingly. Experience of working in an ever-changing and fast-paced environment. Proficiency with Microsoft Office Suite. Analytical mindset with an aptitude for investigation. Accuracy and attention to detail. Self-motivated – driven to achieve results. Strong team player with a willingness to pick up new ideas and concepts. Additional Information: #LI-CS1 #LI-Hybrid #J-18808-Ljbffr
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Protection Analyst
✨Tip Number 1
Familiarise yourself with the Proceeds of Crime Act and UK Gambling Commission regulations. Understanding these laws will not only help you in your role but also demonstrate your commitment to compliance during discussions with the hiring team.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've previously identified risks or issues in customer behaviour. Be ready to discuss specific techniques or tools you've used to analyse data effectively.
✨Tip Number 3
Network with professionals in the gambling industry, especially those involved in player protection and responsible gaming. Engaging with others in the field can provide insights and potentially lead to referrals.
✨Tip Number 4
Stay updated on current trends and challenges in the gambling sector, particularly around safer gambling practices. Being knowledgeable about industry developments will help you stand out as a candidate who is proactive and informed.
We think you need these skills to ace Player Protection Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Player Protection Analyst. Familiarise yourself with the key accountabilities mentioned in the job description, such as analysing customer activity and adhering to legislative requirements.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your analytical mindset, attention to detail, and any previous experience in risk assessment or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for player protection and responsible gaming. Mention specific examples from your past experiences that demonstrate your ability to identify risks and work in a fast-paced environment.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Microsoft Office Suite and any other analytical tools you are familiar with. This will show that you have the technical skills necessary for the role.
How to prepare for a job interview at The Rank Group
✨Understand the Role
Make sure you have a solid grasp of what a Player Protection Analyst does. Familiarise yourself with the responsibilities outlined in the job description, especially around customer risk analysis and compliance with gambling regulations.
✨Showcase Your Analytical Skills
Prepare to discuss your analytical mindset and any relevant experience you have in investigating customer behaviour. Be ready to provide examples of how you've identified risks or issues in previous roles.
✨Stay Updated on Legislation
Demonstrate your knowledge of current legislation related to gambling, such as the Proceeds of Crime Act and UK Gambling Commission guidelines. This shows your commitment to compliance and responsible gaming.
✨Emphasise Team Collaboration
Highlight your ability to work well in a team and collaborate with various stakeholders. Share examples of how you've successfully worked with others to achieve common goals, particularly in fast-paced environments.
