At a Glance
- Tasks: Be the friendly face of our venue, delivering great service and creating a lively atmosphere.
- Company: Join Mecca, the number one Bingo brand in the UK, with a supportive and inclusive culture.
- Benefits: Competitive salary, paid breaks, 50% off food, and career development opportunities.
- Other info: Flexible hours, exciting projects, and a focus on personal growth await you!
- Why this job: Make unforgettable experiences for customers while having fun and growing your career.
- Qualifications: Great people skills; previous customer service experience is a plus but not essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
At Mecca, we are all about bringing people together for unforgettable experiences. For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything we do - which is why we need exceptional people.
As a Team Member, you’ll be the friendly face of our venue—welcoming customers, delivering great service, and keeping the atmosphere lively from the first hello to the final game. This is a varied, hands-on role: you must be fully flexible with your working hours and duties, including being available to work evenings and weekends.
You’ll work across different customer-service areas as required, including:
- Slots host
- Bar service
- Cooking
- Book sales
- Reception
Your Impact:
- Customer experience: Greet, serve, and support customers with a friendly, helpful approach so every visit feels welcoming and enjoyable.
- Flexible service delivery: Carry out a range of customer-service tasks across the venue, moving between these areas as required to meet customer and business needs.
- Venue standards: Keep queues moving, clear tables, maintain clean and tidy service areas, and reset promptly between sessions.
- Game support: Help customers understand how our games work and maintain a positive, engaging atmosphere around the venue.
- Safety and compliance: Follow health and safety, food hygiene, licensing, and safer-gambling procedures.
- One-team approach: Communicate clearly with colleagues and step in wherever needed to keep service running smoothly.
You’ll Bring:
- Full flexibility: Must be fully flexible and available to work evenings and weekends.
- A customer-first attitude: Great people skills and a friendly, upbeat, and helpful approach.
- Pace and focus: The ability to stay organised, work effectively in a busy environment, and maintain attention to detail.
- Team spirit: Clear communication, a willingness to learn, and a proactive approach to supporting colleagues on shift.
- Experience: Previous customer-service experience in hospitality, retail, or leisure is helpful but not essential. Full training will be provided.
Competitive Salary: £12.71 per hour + Amazing Perks!
Hours: Real contracts from 25–30 (no zero‑hour contracts)
Paid breaks, Rewards platform, 50% off food & soft drinks (you + 3), Pension & Life Assurance, Company Sick Pay, Career development opportunities, Uniform provided.
Why join us?
- Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks.
- Induction for Success: We provide a comprehensive induction program to familiarise you with our Mecca values and culture.
- People-Focused Culture: Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- High-Performing Culture: Join a team that embraces high performance and helps you reach your full potential.
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business.
- Emphasis on Growth: We foster your individual and team growth to help you succeed and excel.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.
Team Member in Nottingham employer: The Rank Group
At Grosvenor Casinos, we pride ourselves on being more than just a workplace; we are a community where every team member contributes to creating unforgettable experiences. Located in the heart of London, our vibrant casino environment offers not only competitive rewards and incentives but also ample opportunities for personal and professional growth within a supportive team culture. Join us to be part of a dynamic team that values your contributions and encourages you to thrive in a fast-paced, exciting setting.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Nottingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Rank Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Rank Group
Don't be shy about reaching out to The Rank Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Member in Nottingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Rank Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Rank Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
