The Rank Group is seeking a Team Leader to run a shift, set pace and standards, and deliver a brilliant guest experience. You’ll brief the team, roster within your zone, coordinate breaks, and keep service moving while escalating issues as needed.
You’ll lead frontline staff to hit customer satisfaction and speed KPIs, manage flow and micro‑rota changes, and coach team members with practical feedback to uphold safety and compliance.
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Shift Leader: Hospitality Service Champion in Norwich employer: The Rank Group
At Grosvenor Casinos, we pride ourselves on being more than just a workplace; we are a community where every team member contributes to creating unforgettable experiences. Located in the heart of London, our vibrant casino environment offers not only competitive rewards and incentives but also ample opportunities for personal and professional growth within a supportive team culture. Join us to be part of a dynamic team that values your contributions and encourages you to thrive in a fast-paced, exciting setting.
