Bring the fun, deliver the service.
As a Team Member, you'll be the friendly face on the floor—welcoming customers, supporting play on our machines, serving snacks & drinks, and helping create a great atmosphere from first visit to last spin. You'll follow clear standards, resolving or escalating issues where needed
***Please note this role operates within our extended venue opening hours, so flexibility will be required to work night shifts including weekends****
Your Impact
- Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.
- Service delivery: Keep the venue clean, safe and well-presented; manage busy periods and ensure standards are kept at all times"
- Machine support: Help customers get started on gaming machines, troubleshoot basic issues, and promote responsible play.
- Safety & compliance: Follow all health & safety, licensing, and safer gambling procedures; confidently engage with customers and challenge where necessary
- team mindset: Work together across the floor, to deliver a consistent, high-quality experience.
You’ll Bring
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- Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
- Team player energy—clear communication and willingness to learn on shift.
- Previous experience in hospitality, retail, leisure, or a similar environment is helpful but not essential—full training provided.
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Night Shift Team Member employer: The Rank Group
At Grosvenor Casinos, we pride ourselves on being more than just a workplace; we are a community where every team member contributes to creating unforgettable experiences. Located in the heart of London, our vibrant casino environment offers not only competitive rewards and incentives but also ample opportunities for personal and professional growth within a supportive team culture. Join us to be part of a dynamic team that values your contributions and encourages you to thrive in a fast-paced, exciting setting.
