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- Tasks: Lead a team of dealers to create an unforgettable poker experience for guests.
- Company: Join Grosvenor Casino, the UK's leading casino operator with a focus on fun and safety.
- Benefits: Enjoy competitive pay, career development, and a vibrant work environment.
- Other info: Dynamic role with opportunities for growth in a supportive team atmosphere.
- Why this job: Be part of an exciting industry and make lasting memories for customers.
- Qualifications: Hospitality experience preferred; poker knowledge and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Company Description
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes. At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse and engaged team.
Job Description
Leading your team of dealers in a way to create a successful card room is a big ask! Using your skills and experience to entertain guests, keep your team engaged and remain commercially focused, you’ll be challenged daily. You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience. As a card room supervisor you will have autonomy with a supported structure to deliver the best poker games through great service, well developed team and the ability to make the most of opportunities as they arise.
- Welcome customers warmly into the business
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Lead your team to provide efficient and dynamic service
- Support the Management Team with new initiatives, budget control and positively driving the business forward
- Coach and train team members to the highest standard
- Deliver an excellent quality experience by evaluating individual needs and acting upon this information
- Communicate effectively with colleagues and card room supervisor
- Create an environment of community and fun
- Develop the poker community via social media, promotions and marketing
- Maintain the security of the game, cash and assets
- Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling
Qualifications
- Positive attitude
- Experience of working successfully in a hospitality role (Preferred)
- Previous experience working as a poker dealer/supervisor
- Extensive knowledge of games operated in the poker room
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Good interpersonal skills and conflict resolution
- Experience of working within high pressure environments
- Experience and confidence to deliver training and coaching
Card Room Supervisor in Manchester employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Card Room Supervisor in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Grosvenor's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice your poker knowledge! Brush up on the rules and strategies of poker games. Being able to discuss your experience and insights during the interview will show that you're not just a supervisor but a passionate player too.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've successfully led a team or resolved conflicts. This will demonstrate your ability to manage the card room effectively and keep the atmosphere fun and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Card Room Supervisor in Manchester
Some tips for your application 🫡
Show Your Passion for Poker: When you're writing your application, let your love for poker shine through! Share any relevant experiences you have, whether it's dealing cards or just being a fan of the game. We want to see that you're excited about creating memorable experiences for our guests.
Highlight Your Teamwork Skills: As a Card Room Supervisor, you'll be leading a team, so make sure to emphasise your teamwork skills in your application. Talk about how you've successfully collaborated with others in the past and how you can bring that spirit to Grosvenor Casino.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you the perfect fit for the role. Remember, we’re looking for someone who can communicate effectively with both guests and colleagues!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you’re keen on joining our team at Grosvenor Casino!
How to prepare for a job interview at The Rank Group
✨Know Your Poker Inside Out
Make sure you brush up on your poker rules and strategies before the interview. Being able to discuss different games and demonstrate your knowledge will show that you're not just a supervisor, but a true enthusiast who can engage with both the team and customers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or resolved conflicts. This will help you illustrate your ability to create a positive environment and drive the team towards success.
✨Emphasise Customer Experience
Grosvenor values customer experience highly, so be ready to share your ideas on how to enhance it. Discuss any previous experiences where you went above and beyond for customers, and how you plan to create memorable moments for guests in the card room.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think through potential challenges you might encounter as a card room supervisor and how you would address them effectively.