Assistant General Manager - Casino in London

The Victoria is Grosvenor’s flagship casino; a legendary London icon with 65+ years of history and a stunning £15m transformation. It sets the benchmark for excellence, attracting serious players and exceptional talent. Join a world‑class team where ambition is nurtured, skills grow fast, and professionals become the best in their field. Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear – to become the UK’s most loved casinos. It’s our people who bring that ambition to life – setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

As Assistant General Manager, you’ll be a key leader within the Casino – working in close partnership with the Venue Director to drive performance, raise standards and bring the Grosvenor experience to life. This is a high‑impact role where your leadership presence, commercial mindset and passion for people will really make a difference. You’ll make your mark by energising teams, setting the pace on the gaming floor, and creating exciting, memorable moments that keep customers coming back for more. From performance to people, you’ll be right at the heart of what makes the venue thrive. Alongside the Venue Director, you’ll help develop and deliver a robust business plan that balances commercial success with our responsibilities to customers, colleagues, the community and the regulator.

What you'll be doing:

• Act as a strong second‑in‑command, supporting the smooth running of the casino and stepping up in the Venue Director’s absence.
• Lead daily gaming operations, driving performance across financial results, customer service and people metrics.
• Build and develop a high‑performing management team with a strong focus on safer gambling and customer care.
• Recruit, coach and develop a multi‑skilled team that consistently delivers the Grosvenor brand standards.
• Drive profitability through effective sales strategies while tightly managing costs and margins.
• Champion regulatory excellence, ensuring full compliance with Gambling Commission requirements.

Experience & Skills Required:

• Previous work experience at management/leadership level within casino/gaming, leisure, hospitality or similar industries.
• Confident in leading change and creating a positive, inclusive and engaging culture.
• Commercially astute with strong financial and business acumen.

Great access and perks: excellent transport links; including the Elizabeth line, plus subsidised parking for ease and flexibility. Celebration and recognition culture with long‑service awards and exciting reward programmes. Fully funded team‑building events, plus exclusive discounts across all Grosvenor venues.

Please note: this role operates within a 24/7 casino environment and requires flexibility to work nights and weekends. Candidates must be 18 years or over and have the legal right to work in the UK.

Why Join Us? As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand. Rewards that keep the excitement going – From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded. A strong start that sets you up to win – Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills. Work with energy and variety – No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters. High standards, achieved together – We set the bar high and support each other to reach it – but we do it as a team, not in competition. Because when one of us wins, we all do. Room to grow and move forward – Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care – we’d love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.