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- Tasks: Lead your team to deliver exceptional customer experiences and ensure smooth operations.
- Company: Join Mecca, the UK's number one Bingo brand with a vibrant community spirit.
- Benefits: Competitive pay, 50% off food, pension, life assurance, and exciting rewards.
- Other info: Inclusive culture focused on growth and high performance.
- Why this job: Step into leadership and make a real impact while having fun at work.
- Qualifications: Strong people skills and experience in hospitality or retail.
The predicted salary is between 28000 - 30000 £ per year.
At Mecca, we are all about bringing people together for unforgettable experiences, there is a reason we are the number one Bingo brand in the UK! For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything we do - which is why we need exceptional people - we couldn't do it without them.
Committed to creating a workplace that's inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We're passionate about delivering exceptional customer experiences - and we are looking for people who are too!
Competitive Salary: £13.60 per hour + Amazing Perks!
Hours: Real contracts from 8–35 (no zero ‑ hour contracts)
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Uniform provided
Lead the fun, deliver the service. As a Team Leader, you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.
Your Impact:
- Front ‑ line leadership: brief, position, and motivate your team during live service.
- Service excellence: hit on ‑ shift KPIs (customer satisfaction, speed of service, cleanliness).
- Operational flow: ensure the right people, right place, right time; manage breaks and micro ‑ rota changes.
- Coaching in the moment: recognise great service; give immediate, practical feedback.
- Safety & compliance: complete checks; escalate incidents promptly.
You’ll Bring:
- Strong people skills with a customer ‑ first mindset.
- Organised, proactive, and calm in a fast ‑ paced environment.
- Experience guiding a team in hospitality/retail/leisure.
This is your step into leadership - hands ‑ on, high ‑ energy, and focused on delivering a brilliant shift.
Apply now and lead the fun at Mecca!
Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding.
Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role.
People-Focused Culture: Mecca is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Team Leader in Liverpool employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out Mecca's social media and website to see what they're all about. This will help you connect with their values and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll need to motivate and guide your team. Role-play common scenarios with friends or family to build your confidence in handling different situations.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what makes a great shift for you and how you can contribute to that at Mecca.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Mecca family right from the start.
We think you need these skills to ace Team Leader in Liverpool
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about leading a team and creating unforgettable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality or retail. We love seeing how your skills align with what we do at Mecca, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at The Rank Group
✨Know the Company Inside Out
Before your interview, take some time to research Mecca and its values. Understand their commitment to customer experience and community engagement. This will help you align your answers with what they’re looking for in a Team Leader.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experiences in guiding teams, especially in fast-paced environments. Share specific examples of how you've motivated your team and handled challenges, as this will demonstrate your capability to lead effectively.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to manage service excellence. Think of scenarios where you had to make quick decisions or provide immediate feedback to team members, and be prepared to share those stories.
✨Emphasise Your Customer-First Mindset
Since Mecca prioritises exceptional customer experiences, highlight your dedication to customer satisfaction. Discuss how you’ve gone above and beyond to ensure guests have a brilliant experience, as this aligns perfectly with their mission.