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- Tasks: Welcome customers and create a fun, engaging atmosphere at our casino.
- Company: Join Grosvenor, the UK's leading casino operator with a focus on safer gambling.
- Benefits: Earn £12.21 per hour plus tips, enjoy free uniform and site parking.
- Why this job: Be the face of our business and make memorable experiences for our guests.
- Qualifications: Positive attitude and experience in hospitality or customer-facing roles preferred.
- Other info: Flexible shifts available, including nights and weekends, with great career development opportunities.
The predicted salary is between 12 - 16 £ per hour.
Company Description
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes. At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse and engaged team.
Job Description
As a Receptionist you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.
- Welcome customers warmly into the business
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Checking personal identification and registering new members
- Sign up customers to the clubs loyalty programme
- Complying with relevant compliance and security procedures
- Work with your colleagues to provide efficient and dynamic service
- Deliver an excellent customer experience
- Engage and support the G one process
- Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
- Immaculate operational standards in all areas of reception
Qualifications
- Positive attitude
- Experience of working successfully in a hospitality role
- Experience in a customer facing role (Preferred)
- Previous experience working in a multifaceted role
- Fanatical about delivering customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including nights, weekends and bank holidays.
Additional Information
£12.21 per hour plus tips and night shift allowance. Free uniform. Free site car park. Part time 24-32 hours per week.
Receptionist in Liverpool employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Grosvenor's values and mission. This way, you can show how your passion for customer service aligns with their commitment to creating memorable experiences.
✨Tip Number 2
Practice your greeting! As a Receptionist, you'll be the first point of contact for customers. Practising a warm and welcoming introduction can help you make a great first impression during your interview.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in previous roles. Grosvenor values teamwork, so highlighting your ability to work well with colleagues will set you apart.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about the team dynamics or opportunities for development. This shows your interest in growing with Grosvenor and helps you gauge if it’s the right fit for you.
We think you need these skills to ace Receptionist in Liverpool
Some tips for your application 🫡
Show Your Personality: As a Receptionist, you're the face of our business! Let your personality shine through in your application. Share experiences that highlight your passion for customer service and how you create memorable moments for guests.
Tailor Your Application: Make sure to tailor your CV and cover letter to match the job description. Highlight any relevant experience in hospitality or customer-facing roles, and don’t forget to mention your ability to work in a fast-paced environment!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. We love a well-organised application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Rank Group
✨Know the Company Inside Out
Before your interview, take some time to research Grosvenor Casino. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Receptionist, your role is all about creating memorable experiences for customers. Prepare examples from your past roles where you went above and beyond for a customer. Highlight your passion for people and how you can contribute to a fun and engaging atmosphere.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Make sure to dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of maintaining immaculate operational standards.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or ensuring compliance with regulations. Think through potential scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and ability to work under pressure.
