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- Tasks: Lead a team of dealers to create an unforgettable poker experience for guests.
- Company: Join Grosvenor, the UK's leading casino operator with a focus on fun and safety.
- Benefits: Competitive pay, night shift bonuses, tips, and free onsite parking.
- Why this job: Be part of an exciting environment where you can grow your career in gaming.
- Qualifications: Experience in hospitality and poker, with a passion for customer service.
- Other info: Dynamic role with opportunities for training and development in a supportive team.
The predicted salary is between 11 - 15 £ per hour.
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes. At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse and engaged team.
As a card room supervisor you will have autonomy with a supported structure to deliver the best poker games through great service, a well developed team and the ability to make the most of opportunities as they arise. You will:
- Welcome customers warmly into the business
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Lead your team to provide efficient and dynamic service
- Support the Management Team with new initiatives, budget control and positively driving the business forward
- Coach and train team members to the highest standard
- Deliver an excellent quality experience by evaluating individual needs and acting upon this information
- Communicate effectively with colleagues and card room supervisor
- Create an environment of community and fun
- Develop the poker community via social media, promotions and marketing
- Maintain the security of the game, cash and assets
- Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling
Qualifications:
- Positive attitude
- Experience of working successfully in a hospitality role
- Previous experience working as a poker dealer/supervisor
- Extensive knowledge of games operated in the poker room
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Good interpersonal skills and conflict resolution
- Experience of working within high pressure environments
- Experience and confidence to deliver training and coaching
Additional Information:
- Must have previous experience in a busy cardroom
- Free onsite car park
- £13.06 per hour plus night shift bonus and tips
Card Room Supervisor in Liverpool employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Card Room Supervisor in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Grosvenor's social media and website. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your poker knowledge! Brush up on the rules and strategies of the games you'll be supervising. Being able to discuss your experience and demonstrate your expertise during the interview will set you apart from other candidates.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've successfully led a team or resolved conflicts. Highlighting your ability to coach and motivate others will resonate well with the hiring managers at Grosvenor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Card Room Supervisor in Liverpool
Some tips for your application 🫡
Show Your Passion for Gaming: When writing your application, let your love for gaming shine through! Share any relevant experiences that highlight your enthusiasm for poker and customer service. We want to see how you can bring that excitement to our card room!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Card Room Supervisor role. Highlight your previous experience as a poker dealer or supervisor, and showcase your skills in leading teams and delivering excellent customer experiences. We appreciate a personal touch!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff. Make it easy for us to see why you're the right fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Grosvenor!
How to prepare for a job interview at The Rank Group
✨Know Your Poker Inside Out
Make sure you brush up on your poker rules and strategies before the interview. Being able to discuss different games and demonstrate your knowledge will show that you're not just a supervisor, but a true enthusiast who can lead a team effectively.
✨Showcase Your Customer Service Skills
Grosvenor values an exceptional customer experience, so be ready to share examples of how you've gone above and beyond for guests in previous roles. Highlighting your ability to create a welcoming atmosphere will resonate well with the interviewers.
✨Demonstrate Leadership Experience
As a card room supervisor, you'll need to lead a team. Prepare to discuss your past experiences in coaching or training others, and how you’ve successfully managed a team in high-pressure situations. This will illustrate your capability to handle the challenges of the role.
✨Embrace the Company Values
Familiarise yourself with Grosvenor's values: Service, Teamwork, Ambition, Responsibility, and Solutions. Be prepared to explain how you embody these values in your work and how they align with your personal approach to leadership and customer service.
