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For Companies At a Glance
- Tasks: Lead the cash desk, ensuring security and exceptional customer service.
- Company: Join Grosvenor Casinos, a vibrant community hub across the UK.
- Benefits: Earn £13.36/hour, plus tips, paid breaks, and 28 days holiday.
- Why this job: Be part of a growing team that values passion and performance.
- Qualifications: Experience as a Cashier with strong communication skills required.
- Other info: Flexible shifts in a dynamic 24/7 casino environment.
The predicted salary is between 28000 - 42000 £ per year.
Benefits
Join Us at Grosvenor Casinos
At Grosvenor Casinos, we don’t just offer a place to work – we offer a place to belong.
Our casinos sit at the heart of communities across the UK. They’re more than venues – they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth – to become the UK\’s most loved casinos.
As a valued team member, you\’ll receive the following benefits:
- Hourly pay rate of £13.36
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional £1 per hour after midnight
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
- Legal & General Pension Scheme: We contribute 3% to your pension.
- Life Insurance: Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discounts
Responsibilities
In the dynamic role of a Head Cashier, your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the company\’s security measures while simultaneously prioritising customer satisfaction.
With a blend of precision in cash management and a flair for exceptional customer service, you’ll set the standard. You’ll be a mentor—coaching, motivating, and nurturing your team will be essential for fostering a vibrant, engaged workforce. This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence.
Qualifications
- A history of accurate transactional work as a Cashier to act as a role model to other cashiers.
- A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
- A thorough understanding of the cash desk computer system
- A current PFL licence issued by the Gambling Commission
- Fantastic communication and social skills to ensure you excite and entertain all customers at all stages
Additional Information
Be Part of What’s Next
If you\’re looking for more than just a job – if you want to be part of a team that values passion, performance and care – we’d love to hear from you.
We’re building something special at Grosvenor Casinos. Join us and be part of it.
We’re for Everyone
At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
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Head Cashier employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Cashier
✨Tip Number 1
Get to know the company culture! Before your interview, check out Grosvenor Casinos' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Head Cashier, you'll need to impress with your communication and social skills. Role-play common scenarios with a friend or family member to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Show off your leadership qualities! Think of examples from your past experiences where you've motivated or coached a team. This will demonstrate your ability to nurture an engaged workforce, which is key for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Grosvenor Casinos family. Don’t miss out on this opportunity!
We think you need these skills to ace Head Cashier
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what excites you about working at Grosvenor Casinos.
Tailor Your Application: Make sure to tailor your application to the Head Cashier role. Highlight your experience with cash management and customer service, and don’t forget to mention any leadership skills you have. We love seeing how your background fits with our vibrant team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out. Remember, we’re looking for clarity in your communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate. We can’t wait to hear from you!
How to prepare for a job interview at The Rank Group
✨Know Your Numbers
As a Head Cashier, you'll need to demonstrate your accuracy with transactions. Brush up on your cash management skills and be ready to discuss your experience with handling cash and ensuring security measures. Prepare examples of how you've maintained accuracy in previous roles.
✨Showcase Your Leadership Skills
This role requires you to mentor and motivate your team. Think of specific instances where you've successfully led a team or improved customer service. Be prepared to share your approach to coaching others and how you handle challenges within a team setting.
✨Understand the Legislation
Familiarise yourself with the relevant legislation and codes related to cash handling in a casino environment. Be ready to discuss how you ensure compliance and how you would train others on these important procedures.
✨Engage with Customer Service Scenarios
Customer satisfaction is key in this role. Prepare for situational questions about how you would handle difficult customers or high-pressure situations. Think about your communication style and how you can create a welcoming atmosphere for guests.
