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- Tasks: Provide exceptional customer service and support game operations at our venues.
- Company: Join a fun and inclusive team at Mecca.
- Benefits: Earn £12.71 per hour, enjoy discounts, and receive full training.
- Other info: Flexible hours with real contracts and opportunities for growth.
- Why this job: Make every customer's visit special while working in a vibrant environment.
- Qualifications: Friendly attitude and great people skills; no experience needed.
The predicted salary is between 25000 - 27000 £ per year.
Mecca is looking for a Team Member to provide exceptional customer service at our venues or online. The role involves greeting and serving customers, supporting game operations, maintaining cleanliness, and ensuring compliance with health, safety, food hygiene, licensing and gambling procedures.
Benefits
- Competitive Salary: £12.71 per hour
- Real contracts from 8–35 hours (no zero‑hour contracts)
- Rewards platform and team incentives
- 50% discount on food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Uniform provided
Responsibilities
- Greet, serve, and support customers so every visit feels special.
- Keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Help customers understand how our games work and sustain high energy around the venue.
- Follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours and report incidents.
- Communicate clearly with colleagues and assist across front of house, floor, food & beverage, and cleaning to ensure smooth service flow.
Qualifications & Skills
- Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
- Ability to pace and focus in a busy environment; organised with good attention to detail.
- Team‑player energy – clear communication and willingness to learn on shift.
- Previous customer‑service experience in hospitality, retail or leisure is helpful but not essential; full training provided.
- Strong communication skills and ability to comply with safety and regulatory requirements.
Additional Information
We are committed to being an inclusive employer and facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please let us know ahead of your interview preparation.
Team Member in Harlow employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member in Harlow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mecca's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you shine during the interview and demonstrate your customer-first attitude.
✨Tip Number 3
Be ready to show your team-player energy! Prepare to discuss how you've worked well with others in busy environments. Mecca values clear communication, so highlight your ability to collaborate and support your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Mecca team. Don’t miss out on this opportunity!
We think you need these skills to ace Team Member in Harlow
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've made customers feel special in the past, so share specific examples that showcase your friendly and helpful attitude.
Keep It Organised and Clear: In a busy environment like ours, clarity is key! Make sure your application is well-structured and easy to read. Use bullet points or short paragraphs to keep things tidy, just like we keep our venue clean and organised.
Be Yourself!: We love authenticity! Let your personality shine through in your application. Share what makes you unique and why you’re excited about joining our team. A bit of enthusiasm goes a long way!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just like our game operations!
How to prepare for a job interview at The Rank Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Team Member at Mecca involves. Familiarise yourself with the responsibilities like greeting customers, maintaining cleanliness, and ensuring compliance with health and safety regulations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about customer service, be prepared to demonstrate your people skills. Think of examples from your past experiences where you've provided excellent service or resolved a customer issue. This will highlight your friendly and upbeat attitude, which is exactly what they're looking for!
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. For instance, they might ask how you'd handle a difficult customer or keep the venue tidy during busy times. Practising your responses to these types of questions can help you articulate your thought process and showcase your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about team dynamics, training opportunities, or how they ensure a fun atmosphere for both staff and customers. It’s a great way to leave a positive impression!