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- Tasks: Join our Bar, Restaurant & Waiting team to deliver top-notch service to customers.
- Company: Grosvenor Casino, The Victoria is London's premier gaming venue with a vibrant community atmosphere.
- Benefits: Enjoy a balanced work week, share of tips, night shift bonus, and 50% off food.
- Why this job: Be part of an exciting growth phase and create memorable experiences for guests.
- Qualifications: Previous restaurant experience as a waiter/waitress is essential.
- Other info: Free uniform provided and opportunities for career growth within the company.
Company Description
Grosvenor Casino, The Victoria (Edgware Road) is located in the heart of London and has been entertaining our valued customers for 60 years. We are set to enhance our vision with a £15 million refurbishment, solidifying us as the premier gaming venue of choice in the UK for both our customers and team members. At Grosvenor Casinos, we are committed to becoming the UK's most loved casino group. Our venues are more than just places to play—they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we are here to excite and entertain! As we embark on an exciting period of growth, there has never been a better time to join our team. We are committed to customer excellence and ensuring not only our customers but our colleagues are at the heart of everything we do.
Job Description
Are you excellent on the bar or waiting tables? Great at speaking with customers? We are looking for someone to come and join our Bar, Restaurant & Waiting team, giving our customers the best service and helping make the Casino a great place to be!
- Balanced 40-hour work week – Because we believe in work-life harmony.
- Share of Tips – Your exceptional service is recognised with a share of the tips.
- Night Shift Bonus – Enjoy an extra 10% per hour, adding more to your pay.
- 50% Off All Food – Treat you and your family to delicious meals across our venues at half the price.
- Team Incentives & Events – Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events.
- Free Uniform – We provide a professional uniform so you can look sharp at no cost.
- Career Growth – We are invested in your future, offering opportunities to develop and grow within the company.
Additional Information
Looking for someone from a restaurant background with waiter/waitress experience.
Food & Beverage Host employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Host
✨Tip Number 1
Familiarise yourself with the Grosvenor Casinos brand and its values. Understanding their commitment to customer excellence and community will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and what it takes to succeed as a Food & Beverage Host.
✨Tip Number 3
Prepare to showcase your customer service skills in practical scenarios. Think of examples from your past experiences where you went above and beyond for customers, as this is crucial for the role.
✨Tip Number 4
Be ready to discuss your flexibility and availability, especially for night shifts. Highlighting your willingness to work varied hours can set you apart from other candidates.
We think you need these skills to ace Food & Beverage Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Food & Beverage Host. Familiarise yourself with the skills required, such as customer service and experience in a restaurant setting.
Tailor Your CV: Highlight your relevant experience in the food and beverage industry. Include specific examples of your previous roles, focusing on customer service and teamwork, to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a welcoming environment. Mention why you want to work at Grosvenor Casinos and how you can contribute to their vision.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Rank Group
✨Showcase Your Customer Service Skills
As a Food & Beverage Host, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent service in previous roles, highlighting any specific situations where you went above and beyond.
✨Familiarise Yourself with the Venue
Before the interview, take some time to learn about Grosvenor Casino, The Victoria. Understanding their offerings, values, and recent developments will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle various customer scenarios. Think about past experiences where you resolved issues or enhanced a customer's experience, and be ready to discuss these in detail.
✨Dress to Impress
Even though you’ll be provided with a uniform, make sure to dress smartly for the interview. This demonstrates professionalism and respect for the opportunity, setting a positive tone from the start.
