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- Tasks: As an F&B Host, you'll greet and entertain customers, ensuring they have a memorable experience.
- Company: Join Grosvenor Casinos, the UK's most loved casinos, at the heart of community fun.
- Benefits: Enjoy flexible shifts, a vibrant work environment, and opportunities for growth.
- Why this job: Be part of a fun team, create unforgettable experiences, and thrive in a lively atmosphere.
- Qualifications: Bring a positive attitude, hospitality experience, and a passion for exceptional customer service.
- Other info: Must be available for various shifts, including nights and weekends.
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us.
As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.
You will:
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return.
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages - only delivering products you are proud of!
- Be aware of daily/weekly targets and contribute positively towards them.
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
- Replenish stocks so that the customer always has the opportunity to access products at all times.
Qualifications:
- Positive attitude.
- Experience of working successfully in a hospitality role.
- Fanatical about delivering unrivalled customer experience.
- Ability to collaborate with the wider business.
- Sound communication skills.
- Comfortable with change and ability to embrace new ways of working.
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information:
- Must be flexible with your availability, and happy to work various shifts including nights and weekends.
F & B Host employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F & B Host
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Tip Number 2
Familiarise yourself with Grosvenor Casinos' current promotions and offerings. Being knowledgeable about what they provide will demonstrate your enthusiasm and readiness to engage with customers.
✨Tip Number 3
Highlight your flexibility and willingness to work various shifts, including weekends and bank holidays. This is crucial for a role that requires adaptability in a fast-paced environment.
✨Tip Number 4
Emphasise your teamwork skills. As an F&B Host, you'll need to collaborate effectively with colleagues to ensure a seamless experience for customers, so be ready to discuss how you thrive in team settings.
We think you need these skills to ace F & B Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Grosvenor Casinos is looking for in an F&B Host. Highlight your customer service skills and any relevant hospitality experience in your application.
Tailor Your CV: Make sure your CV reflects your experience in hospitality and customer service. Use specific examples that demonstrate your ability to create memorable experiences for customers, as this is key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people and your enthusiasm for the role. Mention how you can contribute to creating a fun and engaging atmosphere at Grosvenor Casinos.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at The Rank Group
✨Show Your Passion for Customer Service
As an F&B Host, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to creating memorable experiences.
✨Know the Menu Inside Out
Familiarise yourself with the current promotions and menu items before the interview. This knowledge will not only impress your interviewers but also show that you're proactive and ready to engage with customers about their options.
✨Demonstrate Team Spirit
Collaboration is key in hospitality. Be ready to discuss how you’ve worked effectively within a team in the past, highlighting your ability to support colleagues and contribute positively to the overall atmosphere.
✨Embrace Flexibility
Since the role requires working various shifts, including weekends and bank holidays, express your willingness to adapt to different schedules. Share any relevant experiences where you've successfully managed flexible working hours.
