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- Tasks: Deal poker games with style while ensuring a memorable guest experience.
- Company: Join a vibrant team focused on service, teamwork, and creating fun environments.
- Benefits: Enjoy flexible shifts and the chance to work in an exciting hospitality setting.
- Why this job: Perfect for those who love poker and want to enhance customer experiences in a dynamic atmosphere.
- Qualifications: Must have previous poker dealing experience and a passion for exceptional service.
- Other info: Shifts may include weekends and holidays; embrace change and collaboration!
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Located in the heart of London, The Victoria is Grosvenor Casinos flagship venue & has been entertaining our valued customers for 60 years.
We are set to enhance our vision with an upcoming £14 million refurbishment, positioning it as the premier gaming venue of choice in the UK for both our customers & team members.
With the biggest poker room in the UK, including 35 poker tables & home of one of the largest tournaments in Europe, what’s not to love?
Join our elite poker team today, during this exciting time of positive change & great opportunities.
At Grosvenor Casinos, we\’re committed to becoming the UK\’s most loved casino group. Our venues are more than just places to play—they\’re community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we\’re here to excite and entertain!
As we embark on an exciting period of growth, there\’s never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers but our colleagues are at the heart of everything we do. It\’s a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.
Job Description
Dealing a successful and entertaining poker game is more about people than cards. Yes, you will deal both tournament and cash games in an efficient precise way, but more than that you will be entertaining the players at that table.
You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.
You will:
- Welcome customers warmly into the business
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
- Work with your colleagues to provide efficient and dynamic service
- Deliver an excellent quality experience by evaluating individual needs and acting upon this information
- Show immaculate technical standards in dealing, chips skills, bet calculation and enforcing the rules of the game, for both Texas Hold\’em and Omaha.
- Provide an exceptional customer experience, representative of our values.
- Maintain the security of the game, cash and assets
- Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling
Candidates must be fully experienced at dealing both NLH (No limit hold\’em) as a minimum, and ideally PLO (Pot limit Omaha), to a professional level.
The pay rate for experienced dealers that can professionally deal both variants is £14.90 per hour. For applicants that are proficient in NLH only, the rate is £13.48 per hour.
As a valued team member, you\’ll receive a number of benefits, including a £1,000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting & full social calendar & 50% off food and soft drinks at Mecca and Grosvenor venues.
Qualifications
- Positive attitude
- Experience of working successfully in a hospitality role
- Previous experience working as a poker dealer
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Comfortable with change and ability to embrace new ways of working
- Good interpersonal skills and conflict resolution
- Able to work shifts at any time of the day, including weekends and bank holidays.
- Minimum 12 months Casino Poker Dealing experience
* Our generous £1000 joining incentive is paid out in two installments of £500 after 6 months & 12 months! (Terms & conditions apply).
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Experienced Poker Dealer employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Poker Dealer
✨Tip Number 1
Familiarize yourself with the specific poker games we offer and their rules. This will not only help you deal more effectively but also allow you to engage with customers in a knowledgeable way, enhancing their experience.
✨Tip Number 2
Showcase your customer service skills during any interactions. Remember, a warm welcome and a positive attitude can set the tone for a memorable guest experience, which is crucial in our environment.
✨Tip Number 3
Highlight your ability to work as part of a team. We value collaboration, so be prepared to share examples of how you've successfully worked with colleagues in previous roles to create a dynamic service.
✨Tip Number 4
Be ready to discuss how you handle conflict and maintain a fun atmosphere. Your interpersonal skills are key, so think of specific instances where you've resolved issues while keeping the mood light.
We think you need these skills to ace Experienced Poker Dealer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of an Experienced Poker Dealer. Highlight your relevant experience in hospitality and poker dealing in your application.
Showcase Your Skills: Emphasize your technical skills in dealing, chip handling, and bet calculation. Provide specific examples of how you've maintained high standards in previous roles.
Highlight Customer Experience: Demonstrate your passion for delivering exceptional customer experiences. Share anecdotes that illustrate your ability to create a fun and engaging environment for guests.
Tailor Your Application: Customize your CV and cover letter to reflect the values of Service, Teamwork, Ambition, Responsibility, and Solutions. Show how you embody these values in your work.
How to prepare for a job interview at The Rank Group
✨Show Your Poker Knowledge
Make sure to brush up on the rules of poker and any specific games that may be played at the establishment. Demonstrating your knowledge during the interview will show that you are serious about the role and can provide a professional experience for guests.
✨Emphasize Customer Experience
Prepare examples from your past experiences where you went above and beyond to create a memorable guest experience. Highlighting your passion for customer service will resonate well with the interviewers.
✨Demonstrate Teamwork Skills
Since collaboration is key in this role, think of instances where you successfully worked as part of a team. Be ready to discuss how you can contribute to a positive team environment while ensuring efficient service.
✨Exhibit a Positive Attitude
A positive demeanor can make a significant difference in hospitality roles. Approach the interview with enthusiasm and confidence, and be prepared to discuss how you handle challenges with a constructive mindset.
