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- Tasks: Engage with customers, manage gaming tables, and ensure a fun atmosphere.
- Company: Join Grosvenor Casinos, the UK's most loved casino brand, at the heart of community entertainment.
- Benefits: Enjoy a £1000 joining incentive, uncapped tips, and 50% off food and drinks!
- Why this job: Be part of a supportive team culture that values your growth and fresh ideas.
- Qualifications: Must be 18+, have a fantastic personality, and hold a PFL.
- Other info: Flexible hours including nights and weekends; comprehensive induction provided.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it\’s the ideal time to join us.
Job Description
Grosvenor Casino, St Giles (Tottenham Court Road)
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling – looking out for signs of customers that display problem gambling & inform a manager
As a valued team member, you\’ll receive a number of benefits, including a £1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight & a whopping 50% off food and soft drinks across all Grosvenor & Mecca venues!
* Our generous £1000 joining incentive is paid out in two installments of £500 after 6 months & 12 months! (Terms & conditions apply).
Qualifications
- A fantastic personality
- Holder of a PFL
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
- Applicants must be 18+ & have right to work in the UK
Additional Information
#LI-TC1 #LI-Onsite
- Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- Fantastic Rewards Package: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
- Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
- Learning and Development: You\’ll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team\’s success.
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- Emphasis on Growth: At Grosvenor, growth is not just a word; it\’s a commitment. We foster your individual and team growth to help you succeed and excel.
Don\’t miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Experienced Dealer - St Giles employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Dealer - St Giles
✨Tip Number 1
Familiarise yourself with the games offered at Grosvenor Casinos, especially those you will be dealing. Understanding the rules, payouts, and strategies will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Highlighting your ability to connect with first-time players and high-value members can set you apart from other candidates.
✨Tip Number 3
Demonstrate your commitment to safer gambling practices. Be ready to discuss how you would identify signs of problem gambling and your approach to ensuring a safe environment for all customers, as this is a key aspect of the role.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires working nights, weekends, and bank holidays, expressing your willingness to adapt your schedule can make you a more attractive candidate to the hiring team.
We think you need these skills to ace Experienced Dealer - St Giles
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an experienced dealer at Grosvenor Casinos. Familiarise yourself with the gaming rules, customer service expectations, and the importance of safer gambling.
Tailor Your CV: Highlight relevant experience in your CV that showcases your skills as a dealer. Include any previous roles in customer service or gaming environments, and emphasise your ability to connect with customers and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to join Grosvenor Casinos specifically and how your values align with theirs, such as teamwork and responsibility.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at The Rank Group
✨Show Your Personality
As an experienced dealer, having a fantastic personality is key. Be sure to showcase your charisma and ability to connect with customers during the interview. This will demonstrate that you can create a welcoming atmosphere on the gaming floor.
✨Know the Games Inside Out
Familiarise yourself with the various games offered at Grosvenor Casinos, including their rules and payouts. Being able to discuss these confidently will show your expertise and readiness to assist both new and high-value customers.
✨Emphasise Teamwork
Grosvenor values collaboration, so be prepared to discuss your experience working as part of a team. Share examples of how you've contributed to a positive team environment and supported your colleagues in delivering excellent service.
✨Highlight Your Commitment to Responsible Gambling
Safer gambling is a priority for Grosvenor. Be ready to talk about how you would identify signs of problem gambling and your approach to ensuring a safe gaming environment for all customers. This shows your responsibility and dedication to customer welfare.