At a Glance
- Tasks: Engage with customers, explain games, and ensure a fun gaming experience.
- Company: Join Grosvenor Casinos, the UK's most loved casinos, at the heart of community entertainment.
- Benefits: Enjoy a £1000 joining incentive, uncapped tips, and 50% off food and drinks.
- Other info: Premium pay for late shifts and paid breaks included.
- Why this job: Be part of a growing team that values service, teamwork, and responsibility while having fun.
- Qualifications: Must be 18+, have a fantastic personality, and be flexible with working hours.
The predicted salary is between 24000 - 36000 € per year.
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it\'s the ideal time to join us.
Job Description
Grosvenor Casino, Birmingham B5 4AH
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager
As a valued team member, you\'ll receive a number of benefits, including a £1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight & a whopping 50% off food and soft drinks across all Grosvenor & Mecca venues!
* Our generous £1000 joining incentive is paid out in two installments of £500 after 6 months & 12 months! (Terms & conditions apply).
Qualifications
- A fantastic personality
- Holder of a PFL
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
- Applicants must be 18+ & have right to work in the UK
Additional Information
Premium pay for hours worked after midnight, Tips & paid breaks.
Experienced Dealer in Birmingham employer: The Rank Group
At Grosvenor Casinos, we pride ourselves on being a vibrant and inclusive employer, dedicated to creating a fun and engaging work environment in the heart of Birmingham. As an experienced dealer, you will not only enjoy competitive benefits such as a £1000 joining incentive and premium pay for late shifts, but also be part of a supportive team that values service, teamwork, and personal growth. Join us on our exciting journey of growth and make a meaningful impact in your community while enjoying fantastic perks and opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Dealer in Birmingham
✨Tip Number 1
Familiarise yourself with the games offered at Grosvenor Casinos. Understanding the rules, payouts, and strategies will not only boost your confidence but also impress the hiring managers during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Highlighting your ability to connect with first-time players can set you apart from other candidates.
✨Tip Number 3
Be ready to discuss your understanding of safer gambling practices. This is a crucial aspect of the role, and demonstrating your awareness and commitment to responsible gaming will resonate well with the interviewers.
✨Tip Number 4
Flexibility is key in this industry. Be prepared to discuss your availability for various shifts, including nights and weekends, as this shows your willingness to be a team player and meet the demands of the casino environment.
We think you need these skills to ace Experienced Dealer in Birmingham
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of an experienced dealer at Grosvenor Casinos. Familiarise yourself with the games, customer service expectations, and the importance of safer gambling.
Tailor Your CV:Highlight relevant experience in your CV that showcases your skills as a dealer. Include any previous roles in gaming or customer service, and emphasise your ability to connect with customers and work as part of a team.
Craft a Compelling Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to join Grosvenor Casinos specifically and how you embody their values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at The Rank Group
✨Show Your Personality
As an experienced dealer, your personality is key. Be sure to showcase your friendly and approachable nature during the interview. Remember, they want someone who can connect with customers and create a welcoming atmosphere.
✨Know the Games Inside Out
Familiarise yourself with the games offered at Grosvenor Casinos. Understand the rules, payouts, and how to engage with both seasoned players and newcomers. This knowledge will demonstrate your expertise and passion for the role.
✨Emphasise Teamwork
Grosvenor values collaboration, so be prepared to discuss your experience working as part of a team. Share examples of how you've contributed to a positive team environment and supported your colleagues in high-pressure situations.
✨Highlight Your Commitment to Responsible Gambling
Safer gambling is a priority for Grosvenor. Be ready to talk about how you would identify signs of problem gambling and your approach to ensuring a safe gaming environment for all customers. This shows that you align with their values of responsibility and care.
