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- Tasks: Lead and develop a dynamic electronic gaming team while boosting performance and customer experience.
- Company: Grosvenor Casino, The Victoria - London's premier gaming venue with a vibrant community atmosphere.
- Benefits: Earn £16.31 per hour plus tips, enjoy 28 days holiday, and access online learning.
- Other info: Flexible shifts in a lively 24/7 casino environment; perfect for night owls!
- Why this job: Join a passionate team and make a real impact in the exciting world of electronic gaming.
- Qualifications: Must have a valid PFL and a keen eye for detail and customer service.
The predicted salary is between 30000 - 42000 £ per year.
Company overview
Grosvenor Casino, The Victoria
Located in the heart of London, The Victoria is Grosvenor Casinos\’ flagship venue and has been entertaining our valued customers for 60 years. We have enhanced our vision with a recent £15 million refurbishment, solidifying us as the premier gaming venue of choice in the UK for both our customers and team members.
At Grosvenor Casinos, we\’re committed to becoming the UK\’s most loved casino group. Our venues are more than just places to play – they\’re community hubs where people can relax, socialize, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we\’re here to excite and entertain!
Benefits
- Hourly pay rate of £16.31
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional 10% per hour
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
- Nest Pension Scheme: We contribute 3% to your pension.
- Life Insurance: Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discounts
Job description
Are you experienced in Slots & Electronic Gaming, with a sharp eye for strategy and performance?
Grosvenor Casino The Victoria is looking for a driven and energetic Electronic Gaming Team Leader to elevate our slots and e-tables experience – boosting performance, leading a passionate team, and delivering standout results.
As the team leader, you will:
- Lead, support, and develop a highly capable electronic gaming team
- Maintain brand standards across all electronic products, delivering revenue growth above budget, managing KPI’s and delivering excellent customer service.
- Drive the performance of the electronic gaming machines, proactively driving stakes across slots and e-tables, controlling margin and costs to drive casino profitability.
- Work closely with the Casino Manager Hosting and central electronic support department to ensure slots & e-table games are optimised.
Qualifications
Applicants must have a valid PFL (Personal Functional Licence) issued by the Gambling Commission.
Outside of understanding Slots & E-Gaming machines, you’ll have an extremely high attention to detail and will be able to demonstrate best in class customer service.
Having a commercial mindset will be advantageous and as you’ll be leading a team; you’ll need high empathy and strong core values.
Additional information
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
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Electronic Gaming Team Leader employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Gaming Team Leader
✨Tip Number 1
Get to know the company! Before your interview, dive into Grosvenor Casino's values and recent developments. This shows you’re genuinely interested and helps you connect your experience with their goals.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to team leadership and electronic gaming. We can help you with mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Show off your passion for gaming! Share specific examples of how you've driven performance in previous roles. Highlighting your strategic mindset will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Electronic Gaming Team Leader
Some tips for your application 🫡
Show Your Passion for Gaming: When writing your application, let your love for electronic gaming shine through! Share any relevant experiences or achievements that highlight your enthusiasm and knowledge in the field. We want to see how you can bring that energy to our team!
Tailor Your Application: Make sure to customise your application to fit the Electronic Gaming Team Leader role. Highlight your leadership skills and experience with slots and e-tables. We’re looking for someone who can drive performance, so don’t hold back on showcasing your strategic mindset!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the gaming industry. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team at Grosvenor Casino!
How to prepare for a job interview at The Rank Group
✨Know Your Gaming Stuff
Make sure you brush up on your knowledge of slots and electronic gaming. Understand the latest trends, popular games, and how they impact customer experience. This will show that you're not just passionate but also informed about the industry.
✨Showcase Your Leadership Skills
As a potential team leader, be ready to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team or improved performance. Highlight your ability to motivate others and drive results.
✨Emphasise Customer Service Excellence
Grosvenor Casinos values outstanding customer service, so prepare to share instances where you've gone above and beyond for customers. Demonstrating your commitment to creating a welcoming environment will resonate well with the interviewers.
✨Be Ready for Flexibility Questions
Since this role requires working nights and weekends, be prepared to discuss your availability and flexibility. Show that you're adaptable and willing to meet the demands of a 24/7 casino environment, which is crucial for this position.