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- Tasks: Be the friendly face of our electronic gaming floor, creating unforgettable experiences for guests.
- Company: Join Grosvenor Casinos, a community-focused brand on a journey to become the UK's most loved casinos.
- Benefits: Enjoy £12.92 per hour, tips, paid breaks, 28 days holiday, and discounts on food and retail.
- Why this job: This role offers a vibrant atmosphere, opportunities for growth, and a chance to connect with people.
- Qualifications: Experience in hospitality, a positive attitude, and great customer service skills are essential.
- Other info: Free on-site parking available.
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us.
As a valued team member, you will receive the following benefits:
- Hourly pay rate of £12.92
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional £1 per hour after midnight
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge
- Nest Pension Scheme: We contribute 3% to your pension.
- Life Insurance: Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discount: Enjoy 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers. You will be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.
Your job goes beyond mere interaction; it’s about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You will create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.
Qualifications:
- An understanding of the overall standard of the electronic gaming offer within the unit and those factors which impact its contribution to the business, together with a willingness to learn more about this product area
- Experience of working successfully in a hospitality role
- A positive attitude, great customer service and social skills
- A willingness to be a team player, ensuring high customer service standards are delivered
Additional Information: Free on-site parking
Electronic Gaming Host employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Gaming Host
✨Tip Number 1
Familiarise yourself with the electronic gaming offerings at Grosvenor Casinos. Understanding the games and their features will help you engage with customers more effectively and show your enthusiasm for the role.
✨Tip Number 2
Network with current employees or attend events at Grosvenor Casinos to get a feel for the company culture. This can provide valuable insights into what they value in their team members and how you can align with that.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have, whether in person or online. Show that you can create a welcoming atmosphere and are genuinely interested in making guests feel valued.
✨Tip Number 4
Prepare to discuss your previous hospitality experience during any interviews. Highlight specific examples where you went above and beyond to enhance a customer's experience, as this aligns perfectly with the role of an Electronic Gaming Host.
We think you need these skills to ace Electronic Gaming Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Electronic Gaming Host. Highlight your enthusiasm for customer interaction and your ability to create memorable experiences in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality or customer service roles. Emphasise any skills that align with creating a vibrant atmosphere and engaging with guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the gaming industry and your commitment to providing excellent customer service. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is friendly and professional, reflecting the welcoming nature of Grosvenor Casinos.
How to prepare for a job interview at The Rank Group
✨Show Your Enthusiasm
As an Electronic Gaming Host, your energy and enthusiasm are key. Make sure to express your passion for customer service and creating memorable experiences during the interview. Share examples of how you've engaged with customers in previous roles.
✨Know the Company
Familiarise yourself with Grosvenor Casinos and their mission to become the UK's most loved casinos. Understanding their values and what they offer will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Highlight Relevant Experience
Discuss your previous experience in hospitality or customer service roles. Be specific about how your skills can contribute to creating a vibrant atmosphere on the electronic gaming floor, and provide examples of how you've successfully interacted with guests.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your interest in the role and helps you understand more about the company culture and expectations. Consider asking about team dynamics or opportunities for growth within the company.
