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- Tasks: Lead gaming operations, ensuring compliance and delivering an exceptional customer experience.
- Company: Join Grosvenor Casinos, a vibrant community hub with a focus on growth.
- Benefits: Competitive salary, uncapped tips, 28 days holiday, and employee discounts.
- Why this job: Shape the future of gaming while being part of a supportive team culture.
- Qualifications: Casino management experience and a passion for customer service required.
- Other info: Flexible shifts in a dynamic 24/7 environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Join Us at Grosvenor Casinos. At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos. That’s where you come in.
As a valued team member, you’ll receive the following benefits:
- Competitive annual salary
- Tips: Receive a share of uncapped tips
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge (Based on full time contracts)
- Legal & General Pension Scheme: We contribute 3% to your pension.
- Life Insurance: Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discounts
As a Gaming Operations Manager, you’ll play a crucial role in ensuring the seamless flow of gaming excitement. You’ll oversee all gaming activities within the casino, including table gaming, electronic gaming, and poker, ensuring each area operates effectively, efficiently, and in accordance with regulatory requirements. Collaborating with the General Manager, you’ll contribute to bringing the Grosvenor Business Plan to life, focusing on enhancing customer excitement, driving business growth, and maintaining an exceptional casino experience for our customers. Your leadership will be instrumental in fostering a culture of excellence among your team, promoting high standards of customer service, and innovating gaming operations that excite and entertain guests.
Responsibilities:
- Oversee all gaming activities within the casino (table gaming, electronic gaming, poker) ensuring compliance with regulatory requirements and high standards of customer service.
- Collaborate with the General Manager to implement the Grosvenor Business Plan and drive business growth.
- Lead, develop, and motivate the gaming team to deliver an outstanding casino experience.
Qualifications:
- Have previous casino management experience, an excellent knowledge of all UK gaming activities, and proven success in achieving sales and yield targets
- Hold a current PML License
- Proven ability to lead a team and communicate standards and targets for a successful casino
- Be people focused with a passion for delivering first-class customer experiences
- Demonstrate an inclusive leadership style recognizing individuality of team members and stakeholders
- Demonstrate alignment with company values and behaviours to support driving the mission to be the most loved Casinos in the UK
- Experience conducting/recording EDD and RG conversations with customers, ensuring compliance with regulatory requirements
Why Join Us?
- A Salary That Reflects Your Value - We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one.
- A Rewards Package That Goes Further - From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.
- A Warm Welcome That Sets You Up to Win - Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.
- Work That Means Something - You’ll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
- A Culture That Puts People First - We’re proud to support and look out for each other. It’s part of who we are — and why people stay.
- A High Standard, Shared Together - We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do.
- Real Support for Your Growth - Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.
If you’re looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it.
We’re for Everyone. At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know - we’re happy to help.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.
Gaming Operations Manager in Edinburgh employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gaming Operations Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the gaming industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Grosvenor Casinos and understanding their values. Show them you’re not just another candidate; you’re genuinely excited about being part of their mission to be the most loved casinos in the UK.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve motivated a team or improved customer service. Be ready to share these stories during your interview to showcase your fit for the Gaming Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Grosvenor family and contributing to an amazing casino experience.
We think you need these skills to ace Gaming Operations Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for Gaming: When writing your application, let your enthusiasm for gaming shine through! Share your experiences and what excites you about the gaming industry. We want to see that you’re not just looking for a job, but that you genuinely care about creating an amazing experience for our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Gaming Operations Manager role. Use keywords from the job description to show us you understand what we’re looking for. This will help your application stand out!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the gaming world, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company culture right there!
How to prepare for a job interview at The Rank Group
✨Know Your Gaming Stuff
Make sure you brush up on your knowledge of UK gaming activities, especially table games, electronic gaming, and poker. Being able to discuss the latest trends and regulations will show that you're not just familiar with the basics but are genuinely passionate about the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved customer service. This will demonstrate your ability to foster a culture of excellence, which is key for the Gaming Operations Manager role.
✨Align with Company Values
Familiarise yourself with Grosvenor Casinos' mission and values. Be ready to discuss how your personal values align with theirs, particularly around customer experience and teamwork. This will help you stand out as a candidate who truly fits into their culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about their growth plans or how they measure success in gaming operations. This shows your interest in the role and helps you understand if it's the right fit for you.
