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- Tasks: Lead a vibrant team to create unforgettable experiences for our guests.
- Company: Join the UK's number one Bingo brand with a community-focused culture.
- Benefits: Earn £13.60 per hour, enjoy 50% off food, and access growth opportunities.
- Other info: Supportive environment with real contracts and no zero-hour contracts.
- Why this job: Be at the heart of fun and excitement while developing your leadership skills.
- Qualifications: Strong people skills and experience in hospitality or retail.
The predicted salary is between 28200 - 28200 £ per year.
At Mecca, we are all about bringing people together for unforgettable experiences. For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything, which is why we need exceptional people.
You’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving, escalating issues when needed.
Responsibilities:- Front‑line leadership: brief, position, and motivate your team during live service.
- Service excellence: hit shift KPIs (customer satisfaction, speed of service, cleanliness).
- Operational flow: ensure the right people, right place, right time; manage breaks and micro‑rota changes.
- Coaching in the moment: recognise great service; give immediate, practical feedback.
- Safety & compliance: complete checks; elevate incidents promptly.
- Strong people skills with a customer‑first mindset.
- Organised, proactive, and calm in a fast‑paced environment.
- Experience guiding a team in hospitality/retail/leisure.
- Competitive Salary: £13.60 per hour + Additional rewards.
- Real contracts 39 hours per week (no zero‑hour contracts).
- Rewards platform 50% off food & soft drinks (you + 3).
- Pension & Life Assurance.
- Company Sick Pay.
- Uniform provided.
- Induction program.
- Supportive and nurturing work environment.
- High‑performing culture.
- Growth opportunities and project work.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. If you require a reasonable adjustment to be made, please let us know ahead of your interview.
Team Leader in Dundee employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Dundee
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mecca's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've motivated a team or handled a tricky situation. Being able to share these stories will demonstrate your capability as a Team Leader.
✨Tip Number 3
Be ready to showcase your customer-first mindset! During the interview, highlight how you've gone above and beyond for customers in previous roles. This will resonate well with Mecca's focus on service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Team Leader in Dundee
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, let your love for customer service shine through! We want to see how you connect with people and create memorable experiences, just like we do at Mecca.
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use bullet points if needed, and keep your language straightforward. We appreciate clarity, especially in a fast-paced environment!
Highlight Relevant Experience: Don’t forget to mention any previous roles in hospitality, retail, or leisure. We’re looking for those strong people skills and leadership experience that will help you thrive as a Team Leader.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with Mecca!
How to prepare for a job interview at The Rank Group
✨Know the Company Inside Out
Before your interview, make sure you research Mecca thoroughly. Understand their values, mission, and what makes them the number one Bingo brand in the UK. This will help you align your answers with their customer-first mindset and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate strong people skills. Prepare examples from your past experiences where you've successfully motivated a team or handled a challenging situation. Highlight how you can maintain service excellence and keep the operational flow smooth during busy shifts.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations on the job. Think about scenarios related to customer satisfaction, managing breaks, or coaching team members. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, growth opportunities, or how they measure success in the role. This shows your enthusiasm for the position and helps you determine if Mecca is the right fit for you.