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- Tasks: Deliver exceptional customer support and resolve complaints across various channels.
- Company: Join Rank Interactive, a leading global digital gaming company with a vibrant culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values your insights and contributions.
- Why this job: Make a real difference in customer experiences while working with a passionate team.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily. Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software. With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.
Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives. The Customer Care Executive is a critical member of our Customer Solutions Hub, responsible for delivering exceptional support and expert-level complaint resolution across multiple channels including voice, email, live chat, social and digital case management systems. This role specialises in managing, resolving and preventing complaints, ensuring fair outcomes and maintaining regulatory compliance. You will be a trusted advisor for customers, applying sound judgement, empathy and accuracy to every interaction. You will also contribute insights that help shape our customer experience strategy—surface recurring issues, identify journey friction points, and support cross-functional improvements. This role is suited to experienced customer care professionals with strong communication skills and a passion for problem resolution.
Key Responsibilities
- Manage and resolve a wide range of customer complaints, disputes and escalations with professionalism and empathy.
- Take full ownership of cases end‑to‑end, ensuring timely responses and resolutions within SLA.
- Handle complex or sensitive scenarios requiring careful judgement, evidence review and regulatory alignment.
- Communicate decisions clearly, logically and respectfully, ensuring customers feel heard and supported.
- Provide high-quality support across all contact channels using modern CRM and AI‑enabled tools.
- Build rapport quickly and communicate with clarity, ensuring every interaction reflects Rank’s values.
- Identify opportunities to prevent future complaints by coaching customers through processes and policies.
Regulation, Compliance
Customer Experience Executive employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Get to know the company inside out! Research Rank Interactive and its values, products, and customer experience strategies. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling complaints and providing support across various channels, make sure you can express yourself clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific customer scenarios, especially complex or sensitive ones. Having examples ready will demonstrate your problem-solving abilities and judgement during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our high-performing culture. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to resolve customer issues in the past. This will help us understand your commitment to delivering exceptional support.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Highlight your experience with complaint resolution and your ability to communicate clearly and empathetically. We love seeing candidates who take the time to align their skills with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon that might confuse us. Remember, we want to see your communication skills right from the start, so make every word count!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at The Rank Group
✨Know the Company Inside Out
Before your interview, take some time to research Rank Interactive. Understand their products, values, and customer experience strategy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Experience Executive, strong communication is key. Prepare examples of how you've successfully resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to communicate clearly and empathetically.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific scenarios where you've had to manage complex or sensitive customer issues. Think about how you approached these situations, what evidence you reviewed, and how you ensured compliance with regulations. This will showcase your judgement and problem-resolution skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure success in customer experience. This shows that you're proactive and genuinely interested in contributing to their customer solutions hub.