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- Tasks: Lead a dynamic team to create unforgettable customer experiences in gaming and hospitality.
- Company: Join Grosvenor Cardiff, a leading name in the casino industry known for excellence and fun.
- Benefits: Enjoy 28 days annual leave, life cover, private medical insurance, and 50% off food.
- Why this job: Be part of a vibrant culture focused on teamwork, growth, and delivering exceptional service.
- Qualifications: No specific experience needed; just bring your positive attitude and leadership skills.
- Other info: Flexible shifts and opportunities for career advancement await you!
The predicted salary is between 25000 - 36000 £ per year.
Job Description
- Salary – £32,304+ tips + bonus potential
- 28 days annual leave increasing with service
- Balanced 40-hour work week – Because we believe in work-life harmony
- Share of Tips – Your exceptional service is recognised with a share of the tips
- Life cover and private medical insurance
- Contributory Pension Scheme
- 50% Off All Food – Treat you and your family to delicious meals across our venues at half the price
- Team Incentives & Events – Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events
- Career Growth – We’re invested in your future, offering opportunities to develop and grow within the company
As Casino Manager for Grosvenor Cardiff, you\’ll support the General Manager in delivering an excellent experience that our customers will love; leading with energy and inspiring your team to offer a great time, every time.
- Develop a strong team of multi-skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure, and food and beverage
- Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all gaming activities in the Casino.
- Drive the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
- Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions
- Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence, and a quality product managing shifts to deliver on these elements.
- Proactively drive sales and control margin and costs to drive casino profitability
- Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling
Qualifications
- Happy to develop the best candidate with the right attitude and behaviours (proactive approach, willingness to get stuck in, confidence to make decisions, desire to learn and develop self)
- Experience of leading a team within a service-driven environment
- Fanatical about delivering unrivalled customer experience
- Excellent leader, communicator, collaborator
- Beneficial if you have previous casino gaming experience but not essential
- Advantage if you hold a Personal Management Licence (PML)
Additional Information
40 hours per week (working shifts typically are 7am – 3pm / 3pm – 11pm / 11pm – 7am)
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Casino Manager employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casino Manager
✨Tip Number 1
Familiarise yourself with the Grosvenor brand and its values. Understanding their commitment to service, teamwork, ambition, responsibility, and solutions will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the casino and hospitality industry. Attend events or join online forums where you can connect with current employees or other professionals. This can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven performance and improved customer experiences in previous roles.
✨Tip Number 4
Stay updated on the latest trends in the gaming and hospitality sectors. Being knowledgeable about industry developments can set you apart and demonstrate your passion for the role during conversations with hiring managers.
We think you need these skills to ace Casino Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and customer service. Emphasise any previous roles in the gaming or hospitality industry, and showcase your ability to drive performance and deliver excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role of Casino Manager. Discuss how your values align with those of the company, particularly around service, teamwork, and responsibility. Use specific examples from your past experiences to illustrate your points.
Highlight Relevant Skills: In your application, be sure to mention key skills such as leadership, communication, and collaboration. If you have experience with safer gambling practices or compliance with regulations, make that clear as well.
Show Enthusiasm for Growth: Express your eagerness to develop within the company. Mention any specific areas where you wish to grow, and how you plan to contribute to the team's success. This shows that you are not only interested in the position but also in a long-term career with the company.
How to prepare for a job interview at The Rank Group
✨Show Your Leadership Skills
As a Casino Manager, you'll need to lead and inspire your team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your leadership style and how you motivate others.
✨Demonstrate Customer Focus
This role is all about delivering an exceptional customer experience. Think of specific instances where you've gone above and beyond for customers, and be ready to discuss how you would uphold the principles of safer gambling while ensuring a great time for guests.
✨Know the Business Metrics
Familiarise yourself with key performance indicators relevant to the casino industry. Be ready to discuss how you would drive performance against targets related to finance, customer service, and team metrics, showing that you understand the business side of the role.
✨Emphasise Your Adaptability
The casino environment can be fast-paced and ever-changing. Share examples of how you've adapted to new challenges or changes in your previous roles, demonstrating your proactive approach and willingness to learn and develop.
