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- Tasks: Lead a dynamic team to create unforgettable customer experiences in gaming and hospitality.
- Company: Join Grosvenor Cardiff, a leading name in the casino industry known for excellence and fun.
- Benefits: Enjoy 28 days annual leave, life cover, private medical insurance, and 50% off food.
- Why this job: Be part of a vibrant culture focused on teamwork, growth, and delivering exceptional service.
- Qualifications: No specific experience needed; just bring your positive attitude and leadership skills.
- Other info: Flexible shifts and opportunities for career advancement await you!
The predicted salary is between 25000 - 36000 £ per year.
Grosvenor Casino Cardiff (The Red Dragon Centre Hemingway Rd Cardiff CF10 4JY)
As a Casino Manager you\’ll play a crucial role in coordinating the smooth running of all gaming activities in the venue. Your leadership is vital for establishing a fair, professional and engaging environment for guests and customers alike. Understanding the distinct gaming preferences and requirements of each visitor is at the core of your duties to ensure everyone has an incredible experience and absolutely loves the time they spend within the Casino. This personalised approach ensures that every customer not only has their expectations met but exceeded promoting an atmosphere of exclusivity and tailored service. Keeping the games clean and guests smiling is key in your role ensuring everyone walks away with tales of an epic night out.
Qualifications
- Casino Expertise: You\’ve got solid UK casino management experience and a deep understanding of all gaming activities – from slots to tables – and how to optimise them for performance and profitability.
- Licensed Leader: You hold a valid Personal Management Licence (PML) and understand the responsibilities that come with it.
- Customer-First Mindset: You know what today\’s players want and how to deliver it – creating a safe, exciting and engaging environment that keeps them coming back.
- Operational Excellence: You\’re laser-focused on maximising performance across the gaming floor ensuring every area runs smoothly and efficiently.
- Strong Communicator: You foster open dialogue, encourage feedback and lead with clarity and purpose.
- Change Champion: You embrace change and help others do the same in a fast-evolving business landscape.
- Safer Gambling Advocate: You\’re well-versed in safer gambling practices and ensure your team delivers fun responsible play.
- Inclusive Leadership: You celebrate individuality, lead with empathy and build high-performing diverse teams that thrive.
Additional Information
Why Join Us
- A Salary That Reflects Your Value – We know talent when we see it and we reward it. You\’ll earn a competitive salary that recognises your contribution from day one.
- A Rewards Package That Goes Further – From team competitions and bonuses to staff perks we believe in making work both fulfilling and rewarding.
- A Warm Welcome That Sets You Up to Win – Our induction isn\’t just a process it\’s a real welcome. You\’ll get the support and confidence you need to hit the ground running.
- Work That Means Something – You\’ll have the chance to shape the way we do things take part in exciting projects and see your ideas make a real difference.
- A Culture That Puts People First – We\’re proud to support and look out for each other. Its part of who we are and why people stay.
- A High Standard Shared Together – We set the bar high because we care but we do it as a team not in competition. When one person wins we all do.
- Real Support for Your Growth – Whether you\’re new to the industry or ready to take the next step we\’re here to help you develop and grow.
Be Part of Whats Next
If you\’re looking for more than just a job – if you want to be part of a team that values passion performance and care – we\’d love to hear from you.
We\’re building something special at Grosvenor Casinos. Join us and be part of it.
We\’re for Everyone
At Grosvenor Casinos and The Rank Group we\’re committed to creating a workplace that\’s welcoming and inclusive. If you need any adjustments as part of your application or interview just let us know – we\’re happy to help.
Please be advised that this role operates within a 24 / 7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Remote Work : No
Employment Type : Full-time
Key Skills: Restaurant Experience, Customer Service, Employee Evaluation, Management Experience, Math, Employment & Labor Law, Sanitation, Leadership Experience, P&L Management, Mentoring, Supervising Experience, Restaurant Management
Experience : years
Vacancy : 1
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Casino Manager employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casino Manager
✨Tip Number 1
Familiarise yourself with the Grosvenor brand and its values. Understanding their commitment to service, teamwork, ambition, responsibility, and solutions will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the casino and hospitality industry. Attend events or join online forums where you can connect with current employees or other professionals. This can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven performance and improved customer experiences in previous roles.
✨Tip Number 4
Stay updated on the latest trends in the gaming and hospitality sectors. Being knowledgeable about industry developments can set you apart and demonstrate your passion for the role during conversations with hiring managers.
We think you need these skills to ace Casino Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and customer service. Emphasise any previous roles in the gaming or hospitality industry, and showcase your ability to drive performance and deliver excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role of Casino Manager. Discuss how your values align with those of the company, particularly around service, teamwork, and responsibility. Use specific examples from your past experiences to illustrate your points.
Highlight Relevant Skills: In your application, be sure to mention key skills such as leadership, communication, and collaboration. If you have experience with safer gambling practices or compliance with regulations, make that clear as well.
Show Enthusiasm for Growth: Express your eagerness to develop within the company. Mention any specific areas where you wish to grow, and how you plan to contribute to the team's success. This shows that you are not only interested in the position but also in a long-term career with the company.
How to prepare for a job interview at The Rank Group
✨Show Your Leadership Skills
As a Casino Manager, you'll need to lead and inspire your team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your leadership style and how you motivate others.
✨Demonstrate Customer Focus
This role is all about delivering an exceptional customer experience. Think of specific instances where you've gone above and beyond for customers, and be ready to discuss how you would uphold the principles of safer gambling while ensuring a great time for guests.
✨Know the Business Metrics
Familiarise yourself with key performance indicators relevant to the casino industry. Be ready to discuss how you would drive performance against targets related to finance, customer service, and team metrics, showing that you understand the business side of the role.
✨Emphasise Your Adaptability
The casino environment can be fast-paced and ever-changing. Share examples of how you've adapted to new challenges or changes in your previous roles, demonstrating your proactive approach and willingness to learn and develop.
