At a Glance
- Tasks: Be the friendly face that welcomes customers and keeps the energy high.
- Company: Join Mecca, the UK's number one Bingo brand with a vibrant community spirit.
- Benefits: Earn £12.77 per hour, enjoy 50% off food, and receive great perks!
- Other info: Comprehensive training provided, with opportunities for growth and exciting projects.
- Why this job: Make unforgettable moments for customers while having fun at work.
- Qualifications: A customer-first attitude and great people skills are essential.
The predicted salary is between 12 - 12 £ per hour.
At Mecca, we are all about bringing people together for unforgettable experiences. For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything we do - which is why we need exceptional people.
Committed to creating a workplace that's inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We're passionate about delivering exceptional customer experiences - and we are looking for people who are too!
Competitive Salary: £12.77 per hour + Amazing Perks!
Hours: Real contracts from 8–35 (no zero-hour contracts)
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Uniform provided
As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and elevate issues when needed.
Your Impact:
- Guest moments: greet, serve, and support customers so every visit feels special.
- Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Game support: help customers understand how our games work and keep energy high around the venue.
- Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; challenge age-restricted behaviours confidently; report incidents promptly.
- One-team mindset: communicate clearly with colleagues and jump in where needed - Front of house, floor, Food & Beverage, cleaning - so service flows smoothly.
You’ll Bring:
- Customer-first attitude with great people skills; friendly, upbeat, and helpful.
- Pace & focus in a busy environment; organised with good attention to detail.
- Team player energy - clear communication and willingness to learn on shift.
- Experience: previous customer-service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding.
Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role.
People-Focused Culture: Mecca is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Front of House Team Member in Burton upon Trent employer: The Rank Group
At Mecca, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where every team member is valued. With competitive salaries, fantastic rewards, and a strong emphasis on personal and professional growth, we ensure that our Front of House Team Members thrive in a supportive environment. Join us in creating unforgettable experiences for our customers while enjoying the benefits of a people-focused culture and exciting opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Burton upon Trent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mecca's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face on the floor, think of examples from your past experiences where you made a customer's day. This will help you shine during the interview and show that you’re all about delivering exceptional experiences.
✨Tip Number 3
Be ready to demonstrate your teamwork! Mecca values a one-team mindset, so come prepared with stories that highlight how you've worked well with others in busy environments. This will show that you can jump in wherever needed and keep the service flowing smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Mecca family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Front of House Team Member in Burton upon Trent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and upbeat nature. Remember, we’re all about creating unforgettable experiences for our customers!
Tailor Your Application:Make sure to tailor your application to the Front of House Team Member role. Highlight any customer service experience you have, even if it’s not in hospitality. We love seeing how your skills can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for us. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing perks right there!
How to prepare for a job interview at The Rank Group
✨Know the Brand
Before your interview, take some time to learn about Mecca and its values. Understand their commitment to customer experience and community engagement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Front of House Team Member, your people skills are crucial. Prepare examples from your past experiences where you’ve successfully interacted with customers or worked as part of a team. Highlight your friendly, upbeat attitude and how you can contribute to creating a welcoming environment.
✨Demonstrate Your Ability to Handle Pressure
Working in a busy venue means you’ll need to keep your cool under pressure. Think of situations where you’ve managed high-stress environments effectively. Share these stories during your interview to illustrate your pace and focus, which are key traits for this role.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you determine if Mecca is the right fit for you.
