At a Glance
- Tasks: Lead live table games and support new players in a vibrant casino environment.
- Company: Grosvenor Casinos, the UK's leading name in casinos with a welcoming culture.
- Benefits: Team incentives, ongoing learning, and opportunities for career progression.
- Other info: Flexible shifts in a 24/7 environment; we celebrate individuality and welcome all backgrounds.
- Why this job: Join a dynamic team and make a real impact in an exciting, fast-paced setting.
- Qualifications: Proven casino dealer experience and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for that exhilarating feeling where anything can happen. Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back. We’re building something special at Grosvenor Casinos. Join us and be part of it.
We’re looking for a Senior Dealer with strong casino experience, a calm approach under pressure, and a passion for delivering exceptional service. You’ll lead live table games, support new players, and work closely with the wider team to ensure smooth and professional operations on the gaming floor. You’ll be part of a dynamic team that thrives in a fast-paced, high-stakes environment where attention to detail and customer service are everything.
Skills & Experience Needed
- Proven experience as a casino dealer, ideally in a senior or supervisory capacity.
- Hold a current PFL (Personal Functional Licence).
- Strong knowledge of live table games and payouts.
- Excellent communication and customer service skills.
- Ability to stay calm under pressure and maintain a professional approach.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.
Why Join Us
- Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
- A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
- Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
- High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
- Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.
Senior Dealer in Birmingham employer: The Rank Group
At Grosvenor Casinos, we pride ourselves on creating a vibrant and inclusive work environment where every team member feels valued and empowered. As a Senior Dealer, you'll not only enjoy competitive rewards and ongoing training but also have the opportunity to thrive in a dynamic atmosphere that celebrates teamwork and individual contributions. Join us in our mission to become the UK’s most loved casinos, where your passion for exceptional service will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Dealer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the casino industry, attend events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings at Grosvenor Casinos!
✨Tip Number 2
Show off your skills! If you’ve got experience as a dealer, consider hosting a mini demo or practice session with friends. This not only sharpens your skills but also gives you a chance to showcase your calm approach under pressure.
✨Tip Number 3
Be ready for the spotlight! Prepare for potential interviews by brushing up on your knowledge of live table games and customer service scenarios. Practice answering questions about how you handle high-pressure situations – it’s all about showing you can keep things smooth on the gaming floor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles, including the Senior Dealer position, right there. Don’t miss out on being part of something special at Grosvenor Casinos!
We think you need these skills to ace Senior Dealer in Birmingham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for the casino industry shine through. We want to see that you’re not just looking for a job, but that you genuinely love what you do and are excited about being part of our vibrant team.
Highlight Relevant Experience:Make sure to showcase your experience as a dealer, especially if you've held a senior or supervisory role before. We’re looking for someone who knows their stuff when it comes to live table games, so don’t hold back on those details!
Keep It Professional Yet Personal:While we appreciate professionalism, we also want to get a sense of who you are. Use a friendly tone in your application to reflect the welcoming atmosphere we create at Grosvenor Casinos. Let us know how you can contribute to our team spirit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at The Rank Group
✨Know Your Games
Make sure you brush up on your knowledge of live table games and payouts. Be prepared to discuss the rules, strategies, and any recent trends in the gaming industry. This will show that you're not just experienced but also passionate about what you do.
✨Showcase Your Customer Service Skills
Grosvenor Casinos values exceptional service, so think of examples from your past where you've gone above and beyond for customers. Prepare to share these stories during the interview to demonstrate your commitment to creating memorable experiences for guests.
✨Stay Calm Under Pressure
Since the role requires a calm approach in a fast-paced environment, be ready to discuss how you handle stressful situations. You might even want to prepare a scenario where you successfully managed a high-pressure moment on the casino floor.
✨Emphasise Teamwork
Highlight your ability to work well within a team. Grosvenor Casinos thrives on collaboration, so share examples of how you've supported your colleagues in previous roles. This will show that you understand the importance of teamwork in delivering a seamless gaming experience.
