At a Glance
- Tasks: Bring the fun and deliver exceptional service to our customers.
- Company: Join the number one Bingo brand in the UK with a vibrant community spirit.
- Benefits: Competitive salary, exciting rewards, and a supportive work culture.
- Other info: Comprehensive training provided and opportunities for personal growth.
- Why this job: Make unforgettable experiences for customers while growing your career.
- Qualifications: Customer-first attitude and great people skills; experience is a plus but not essential.
The predicted salary is between 20000 - 25000 £ per year.
At Mecca, we are all about bringing people together for unforgettable experiences. For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything we do - which is why we need exceptional people.
Committed to creating a workplace that’s inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We’re passionate about delivering exceptional customer experiences - and we are looking for people who are too!
Responsibilities:
- Bring the fun, deliver the service. As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game.
- Follow clear standards, support across different areas, and escalate issues when needed.
- Guest moments: greet, serve, and support customers so every visit feels special.
- Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Game support: help customers understand how our games work and keep energy high around the venue.
- Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; challenge age-restricted behaviours confidently; report incidents promptly.
- One-team mindset: communicate clearly with colleagues and jump in where needed—Front of house, floor, Food & Beverage, cleaning—so service flows smoothly.
You’ll Bring:
- Customer-first attitude with great people skills; friendly, upbeat, and helpful.
- Pace & focus in a busy environment; organised with good attention to detail.
- Team player energy - clear communication and willingness to learn on shift.
- Experience: previous customer-service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
Why join us?
- Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding.
- Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role.
- People-Focused Culture: Mecca is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Team Member employer: The Rank Group plc
The Rank Group plc is an excellent employer, offering a vibrant work culture in Southend-on-Sea where team members are valued and supported. With flexible hours, competitive pay, and a comprehensive rewards programme, employees can enjoy a fulfilling career while also having opportunities for personal and professional growth. Join us to be part of a friendly team dedicated to providing exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company! Before your interview, check out Mecca's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since you'll be the friendly face on the floor, think about how you can make customers feel welcome. Role-play scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your teamwork! Mecca values a one-team mindset, so prepare examples of how you've worked well with others in the past. Highlight your communication skills and willingness to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Mecca family. Let’s get you started on this exciting journey!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and upbeat nature. Remember, we’re all about bringing people together, so a genuine touch goes a long way.
Highlight Your Customer Skills:Make sure to emphasise any customer service experience you have, even if it’s not in hospitality. Talk about how you’ve made customers feel welcome and valued in previous roles. We love a customer-first attitude, so let us know how you can bring that to our team!
Show Your Team Spirit:We’re looking for team players who communicate well and jump in wherever needed. In your application, share examples of how you’ve worked with others to achieve a common goal. It’s all about that one-team mindset, so let us know how you fit into that!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our culture there. We can’t wait to hear from you!
How to prepare for a job interview at The Rank Group plc
✨Know the Brand
Before your interview, take some time to research Mecca and its values. Understand what makes them the number one Bingo brand in the UK and how they prioritise customer experiences. This knowledge will help you connect your answers to their mission during the interview.
✨Show Your People Skills
As a Team Member, you'll be the friendly face for customers. Prepare examples of how you've provided excellent customer service in the past. Think about times when you made someone’s day better or resolved an issue effectively—these stories will showcase your people skills.
✨Demonstrate Team Spirit
Mecca values a one-team mindset, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or helped out in different areas. This will show that you're adaptable and a true team player.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a busy shift or dealing with a difficult customer. Practice your responses to these types of questions, focusing on how you would keep the energy high and ensure customer satisfaction while following safety protocols.
