At a Glance
- Tasks: Be the friendly face that welcomes customers and keeps the energy high.
- Company: Join Mecca, a vibrant community hub with over 60 years of experience.
- Benefits: Earn £12.21 per hour, enjoy 50% off food, and receive paid breaks.
- Other info: Flexible hours, full training provided, and opportunities for career growth.
- Why this job: Make unforgettable memories for customers while developing your career.
- Qualifications: Great people skills and a customer-first attitude; experience is a plus but not required.
The predicted salary is between 25400 - 25400 £ per year.
At Mecca, we are all about bringing people together for unforgettable experiences. For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and great value food and drinks. Whether in our vibrant venues or online, we put our customers at the heart of everything we do. We are committed to creating a workplace that is inclusive, supportive and full of opportunity, and our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We’re passionate about delivering exceptional customer experiences—and we are looking for people who are too. Sound like your kind of place? Let’s Play!
Responsibilities
- As a Team Member, you’ll be the friendly face on the floor—making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game.
- Follow clear standards, support across different areas, and escalate issues when needed.
- Guest moments: greet, serve, and support customers so every visit feels special.
- Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Game support: help customers understand how our games work and keep energy high around the venue.
- Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
- One‑team mindset: communicate clearly with colleagues and jump in where needed—Front of house, floor, Food & Beverage, cleaning—so service flows smoothly.
You’ll Bring
- Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
- Pace & focus in a busy environment; organised with good attention to detail.
- Team player energy — clear communication and willingness to learn on shift.
- Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
Benefits
- Competitive Salary: £12.21 per hour + amazing perks.
- Hours: Real contracts from 8–35 (no zero‑hour contracts).
- Paid breaks.
- Rewards platform 50% off food & soft drinks (you + 3).
- Pension & Life Assurance.
- Company Sick Pay.
- Career development opportunities.
- Uniform provided.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Team Member in St Helens employer: The Rank Group plc
The Rank Group plc is an excellent employer, offering a vibrant work culture in Southend-on-Sea where team members are valued and supported. With flexible hours, competitive pay, and a comprehensive rewards programme, employees can enjoy a fulfilling career while also having opportunities for personal and professional growth. Join us to be part of a friendly team dedicated to providing exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in St Helens
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mecca's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since you'll be the friendly face on the floor, think about how you can make customers feel welcome. Role-play common scenarios with a friend to boost your confidence and get comfortable with customer interactions.
✨Tip Number 3
Be ready to showcase your teamwork! During the interview, share examples of how you've worked well with others in busy environments. Highlighting your ability to jump in where needed will show that you're a true team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Mecca family. Don’t miss out on this opportunity—let’s play!
We think you need these skills to ace Team Member in St Helens
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and upbeat nature. Remember, we’re all about creating unforgettable experiences!
Tailor Your Application:Make sure to highlight any customer service experience you have, even if it’s not in hospitality. We love seeing how your skills can translate into making our customers feel special. A little effort goes a long way!
Show Your Team Spirit:We’re looking for team players who communicate well and jump in wherever needed. Mention any past experiences where you’ve worked as part of a team, and how you contributed to keeping things running smoothly.
Apply Through Our Website:For the best chance of joining our vibrant team, make sure to apply directly through our website. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at The Rank Group plc
✨Know the Company Vibe
Before your interview, take some time to understand Mecca's culture and values. They’re all about creating unforgettable experiences and a welcoming atmosphere, so think about how you can reflect that in your answers. Show them you’re not just looking for a job, but you genuinely want to be part of their community.
✨Show Off Your People Skills
As a Team Member, you'll be the friendly face that customers see. Prepare examples from your past experiences where you've gone above and beyond for customers. Whether it’s a time you resolved an issue or made someone’s day better, these stories will highlight your customer-first attitude.
✨Be Ready for a Fast-Paced Environment
Mecca is all about keeping the buzz alive, so expect questions about how you handle busy situations. Think of times when you’ve worked under pressure and how you managed to stay organised and focused. This will show them you can keep up with the pace while maintaining great service.
✨Team Player Mindset
Collaboration is key at Mecca, so be prepared to discuss how you work well in a team. Share examples of how you’ve communicated effectively with colleagues or jumped in to help out in different areas. This will demonstrate your willingness to contribute to a smooth service flow.
