At a Glance
- Tasks: Lead gaming operations and create unforgettable experiences for our guests.
- Company: Join Grosvenor Casinos, the UK's leading name in vibrant casino experiences.
- Benefits: Exciting rewards, supportive leadership, and opportunities for career growth.
- Other info: Flexible shifts in a lively 24/7 environment with a focus on teamwork.
- Why this job: Be part of a dynamic team that values passion and innovation in gaming.
- Qualifications: Casino management experience and a passion for exceptional customer service.
The predicted salary is between 30285 - 37015 £ per year.
At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.
For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences.
Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment.
And above all, they come for the that exhilarating feeling where anything can happen.
Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos.
It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.
We’re building something special at Grosvenor Casinos.
Join us and be part of it.
About Manchester Soames Casino
Grosvenor Casino Soames is a truly distinctive 24 hour venue in the heart of Manchester’s Chinatown, celebrated for its diversity and character.
With table gaming, electronic products and a dedicated Mahjong space, it offers something unique for every guest.
Our friendly, welcoming team takes real pride in delivering exceptional service in a vibrant, multicultural setting.
- Site-Specific Benefits
- Prime city centre location with excellent public transport links, keeping travel easy and flexible.
- Supportive, inspiring leadership that actively champions development and clear career pathways.
- Year round reward and recognition, celebrating effort, achievement and great teamwork.
- Fantastic team experiences, including two full scale team events each year to connect and celebrate together.
- A positive, people first culture where growth, success and enjoyment go hand in hand.
As a Operations Manager, you’ll play a crucial role in ensuring the seamless flow of gaming excitement.
You’ll oversee all gaming activities within the casino, including table gaming, electronic gaming, and poker, ensuring each area operates effectively, efficiently, and in accordance with regulatory requirements.
Collaborating with the General Manager, you’ll contribute to bringing the Grosvenor Business Plan to life, focusing on enhancing customer excitement, driving business growth, and maintaining an exceptional casino experience for our customers.
Your leadership will be instrumental in fostering a culture of excellence among your team, promoting high standards of customer service, and innovating gaming operations that excite and entertain guests.
Skills & Experience Needed
- Have previous casino management experience, an excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets.
- Hold a current PML Licence.
- Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful casino.
- Be people focused with a passion for delivering first class customer experiences.
- Be able to demonstrate the company values and correct behaviours that will support driving our mission to be the most loved Casinos in the UK.
- Have proven experience conducting/recording EDD and RG conversations with customers, ensuring compliance with all regulatory and legislative requirements.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Why Join Us?
- Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
- A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
- Work with energy and variety - No two days are the same.
You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
- High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
- Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
- We’re for Everyone
If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.
At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds.
If you need adjustments at any stage of the process, just let us know.
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Operations Manager in Manchester employer: The Rank Group plc
At Grosvenor Casinos, we pride ourselves on being more than just a workplace; we are a community where every team member contributes to creating unforgettable experiences. As a Commis Chef, you will enjoy a vibrant work culture that values teamwork and creativity, alongside excellent benefits and opportunities for career progression within the leading leisure brand. Join us in a dynamic environment where your culinary skills can shine, and be part of our mission to become the UK’s most loved casinos.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Rank Group plc. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Rank Group plc
Don't be shy about reaching out to The Rank Group plc directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Rank Group plc and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Rank Group plc
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
