At a Glance
- Tasks: Create unforgettable experiences for customers while delivering exceptional service.
- Company: Join the number one Bingo brand in the UK with a vibrant community spirit.
- Benefits: Earn £12.71 per hour, enjoy 50% off food, and access amazing perks.
- Other info: Comprehensive training provided and opportunities for career development.
- Why this job: Be part of a fun team that values your contributions and supports your growth.
- Qualifications: Customer-first attitude; previous experience is a plus but not essential.
The predicted salary is between 25000 - 27000 £ per year.
At Mecca, we are all about bringing people together for unforgettable experiences. For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything we do - which is why we need exceptional people.
Committed to creating a workplace that’s inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We’re passionate about delivering exceptional customer experiences - and we are looking for people who are too!
Competitive Salary: £12.71 per hour + Amazing Perks!
Hours: Real contracts from 8–35 (no zero hour contracts)
Benefits:
- Paid breaks
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Career development opportunities
- Uniform provided
Your Impact:
- Guest moments: greet, serve, and support customers so every visit feels special.
- Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Game support: help customers understand how our games work and keep energy high around the venue.
- Safety & compliance: follow health & safety, food hygiene, licensing and safer gambling procedures; challenge age restricted behaviours confidently; report incidents promptly.
- One team mindset: communicate clearly with colleagues and jump in where needed—Front of house, floor, Food & Beverage, cleaning—so service flows smoothly.
You’ll Bring:
- Customer first attitude with great people skills; friendly, upbeat, and helpful.
- Pace & focus in a busy environment; organised with good attention to detail.
- Team player energy - clear communication and willingness to learn on shift.
- Experience: previous customer service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
Why join us?
- Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding.
- Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role.
- People-Focused Culture: Mecca is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Team Member in London employer: The Rank Group plc
At Mecca, we pride ourselves on being a vibrant and inclusive employer that values every team member's contribution. With competitive salaries, fantastic rewards, and a strong emphasis on personal and professional growth, we create an environment where you can thrive while delivering exceptional customer experiences. Join us in our welcoming venues, where your career can take off amidst a supportive culture that celebrates teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Mecca's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since customer service is key, think of examples from your past experiences where you've gone above and beyond for customers. This will help you shine during the interview.
✨Tip Number 3
Be ready to demonstrate your team player energy! During the interview, share how you’ve worked well with others in busy environments. Mecca loves a collaborative spirit, so let that shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Mecca family. Let’s get you started on this exciting journey!
We think you need these skills to ace Team Member in London
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and upbeat nature. Remember, we’re all about bringing people together!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention any previous customer service experience or teamwork examples that showcase your ability to thrive in a busy environment.
Show Your Passion:We love seeing candidates who are genuinely excited about delivering exceptional customer experiences. Share why you’re passionate about working in hospitality and how you can contribute to making every guest moment special!
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s super easy, and you’ll get all the info you need about the role and our amazing perks!
How to prepare for a job interview at The Rank Group plc
✨Know the Company
Before your interview, take some time to research Mecca. Understand their values, mission, and what makes them the number one Bingo brand in the UK. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Team Member, you'll be interacting with customers constantly. Prepare examples from your past experiences where you've provided exceptional customer service or resolved issues effectively. Highlight your friendly and upbeat attitude, as this is key to creating memorable guest moments.
✨Demonstrate Team Spirit
Mecca values a one team mindset, so be ready to discuss how you work well in a team. Think of instances where you've communicated clearly with colleagues or jumped in to help out in different areas. This shows that you're adaptable and willing to contribute to a smooth service flow.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle busy environments and maintain focus. Practice responses to scenarios like managing queues or keeping the venue tidy. This will demonstrate your organisational skills and attention to detail, which are crucial for the role.
