At a Glance
- Tasks: Lead the Poker Room, manage teams, and deliver exceptional customer service.
- Company: Join Grosvenor Casinos, a vibrant leader in UK casino experiences.
- Benefits: Team incentives, ongoing training, and opportunities for career growth.
- Other info: Flexible hours in a dynamic 24/7 environment.
- Why this job: Be part of a fun, inclusive community and make a real impact.
- Qualifications: Experience in poker operations and strong team management skills.
The predicted salary is between 30000 - 40000 £ per year.
At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment.
As the Card Room Manager, you will take responsibility for the overall management of the Poker Room including managing the poker supervisors & poker dealers and the attainment of business targets. The ideal candidate will have extensive knowledge and experience in operating Poker in a casino environment. You will be commercially focused with a track record of great team engagement and have the ability to manage and deliver exceptional customer service.
As our Card Room Manager you will have autonomy with a supported structure to deliver the best poker games. You will be able to empower the team to deliver exceptional service levels to a seasoned customer base.
Skills & Experience Needed:- Lead daily poker operations and deliver standout customer service.
- Empower and coach your team to deliver the Grosvenor experience.
- Drive business performance and support new initiatives.
- Build a fun, inclusive poker community through promotions and social media.
- Ensure compliance with licensing and safer gambling regulations.
- Protect game integrity, cash, and assets.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.
Why Join Us?- Rewards that keep the excitement going – From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
- A strong start that sets you up to win – Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
- Work with energy and variety – No two days are the same. You’ll help shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
- High standards, achieved together – We set the bar high and support each other to reach it – but we do it as a team, not in competition.
- Room to grow and move forward – Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
We’re for Everyone. If you’re looking for a role with energy and variety and want to be part of a team that values passion, performance and care – we’d love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.
Card Room Manager in Leeds employer: The Rank Group plc
At Grosvenor Casinos, we pride ourselves on creating a vibrant and inclusive work environment where every team member can thrive. As a Card Room Manager, you will enjoy a supportive culture that values your contributions, offers ongoing training, and provides ample opportunities for career progression within our iconic venues. Join us to be part of a dynamic team that celebrates individuality and rewards excellence in delivering unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Card Room Manager in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the casino industry. Attend events, join online forums, or even pop into local casinos to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for poker and customer service shine through. Be yourself and share your ideas on how to create an amazing poker community.
✨Tip Number 3
Research Grosvenor Casinos! Familiarise yourself with their values, recent promotions, and community initiatives. This will not only help you stand out but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Grosvenor family. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Card Room Manager in Leeds
Some tips for your application 🫡
Show Your Passion for Poker:When you're writing your application, let your love for poker shine through! Share any relevant experiences or stories that highlight your enthusiasm for the game and how it connects to the role of Card Room Manager.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can bring the Grosvenor experience to life, so be clear about how your background aligns with our needs.
Highlight Team Leadership Skills:As a Card Room Manager, you'll be leading a team, so don’t forget to showcase your leadership abilities! Include examples of how you've empowered and coached teams in the past to deliver exceptional service and achieve business targets.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our vibrant team!
How to prepare for a job interview at The Rank Group plc
✨Know Your Poker Inside Out
Make sure you brush up on your poker knowledge before the interview. Understand the different types of games, rules, and strategies. Being able to discuss these confidently will show that you're not just a manager but a true enthusiast who can engage with both the team and customers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you empowered your team or improved customer service. This role is all about managing people, so demonstrating your ability to inspire and coach will be key.
✨Understand the Grosvenor Experience
Familiarise yourself with what makes Grosvenor Casinos unique. Research their values, community involvement, and customer engagement strategies. Be ready to share how you can contribute to enhancing the Grosvenor experience for guests and staff alike.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations, such as a dispute at the poker table or a busy night with high customer volume. Showing that you can think on your feet and maintain game integrity will impress the interviewers.
