At a Glance
- Tasks: Be the friendly face that serves customers and keeps the venue buzzing.
- Company: Join Mecca, the UK's number one Bingo brand with a vibrant community spirit.
- Benefits: Earn £12.71 per hour, enjoy 50% off food, and access career development.
- Other info: Inclusive culture with real contracts and exciting project opportunities.
- Why this job: Make unforgettable memories for customers while growing your career in a fun environment.
- Qualifications: Great people skills; previous experience is a plus but not essential.
The predicted salary is between 12 - 12 £ per hour.
At Mecca, we are all about bringing people together for unforgettable experiences. For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything we do - which is why we need exceptional people.
Committed to creating a workplace that’s inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We’re passionate about delivering exceptional customer experiences - and we are looking for people who are too!
Competitive Salary: £12.71 per hour + Amazing Perks!
Hours: Real contracts from 8–35 (no zero‑hour contracts)
Benefits:
- Paid breaks
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Career development opportunities
- Uniform provided
As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalate issues when needed.
Your Impact:
- Guest moments: greet, serve, and support customers so every visit feels special.
- Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Game support: help customers understand how our games work and keep energy high around the venue.
- Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
- One‑team mindset: communicate clearly with colleagues and jump in where needed—Front of house, floor, Food & Beverage, cleaning—so service flows smoothly.
You’ll Bring:
- Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
- Pace & focus in a busy environment; organised with good attention to detail.
- Team player energy - clear communication and willingness to learn on shift.
- Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
Why join us?
- Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding.
- Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role.
- People-Focused Culture: Mecca is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Hospitality Team Member & Cleaner — Real Contracts + 50% Off in Glasgow employer: The Rank Group plc
At Mecca, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that prioritises your growth and well-being. With competitive salaries, real contracts, and fantastic perks like 50% off food and drinks, we ensure our team members feel valued and supported. Join us in creating unforgettable experiences for our customers while enjoying a fulfilling career with ample opportunities for development and contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member & Cleaner — Real Contracts + 50% Off in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, dive into Mecca's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional customer experiences, think of examples from your past where you've made someone's day better. Be ready to share these stories during your chat!
✨Tip Number 3
Show your team spirit! Mecca loves a one-team mindset, so be prepared to discuss how you work well with others. Think about times when you've jumped in to help colleagues or kept the energy high in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Mecca family. Don’t miss out on the chance to bring the fun and deliver great service!
We think you need these skills to ace Hospitality Team Member & Cleaner — Real Contracts + 50% Off in Glasgow
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and customer service. Remember, we’re all about creating unforgettable experiences!
Tailor Your Application:Make sure to tailor your application to the role of Hospitality Team Member & Cleaner. Highlight any relevant experience you have in customer service or hospitality, even if it’s just a part-time gig. We love seeing how your skills can contribute to our vibrant team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing perks right there!
How to prepare for a job interview at The Rank Group plc
✨Know the Company
Before your interview, take some time to research Mecca. Understand their values, mission, and what makes them the number one Bingo brand in the UK. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Hospitality Team Member, your people skills are crucial. Prepare examples from your past experiences where you've provided exceptional customer service or resolved conflicts. Highlighting your friendly and upbeat attitude will resonate well with the interviewers.
✨Demonstrate Team Spirit
Mecca values a one-team mindset, so be ready to discuss how you work well in a team. Share instances where you've collaborated with colleagues to achieve a common goal or helped out in different areas. This shows your flexibility and willingness to contribute wherever needed.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle busy environments and customer interactions. Think about how you would keep queues moving or manage a situation where a customer is confused about a game. Practising these scenarios can help you respond confidently during the interview.
