Duty ManagerAre you an experienced retail supervisor with a passion for customer service, operational excellence and leading high-performing teams? We are looking for a proactive and customer focused Duty Manager to support the day-to-day running of our busy retail store. Working closely with the Store Manager and Deputy Store Manager, you will play a key role in delivering exceptional customer experiences, maintaining outstanding store standards and supporting colleagues to perform at their best. This is an exciting opportunity for an ambitious retail professional who thrives in a fast-paced environment and enjoys leading from the front.
Key Responsibilities
Customer Service
- Deliver a friendly, helpful and efficient customer experience at all times
- Lead by example in providing excellent customer service
- Support effective queue management and customer flow during busy periods
- Resolve customer queries and complaints professionally
- Promote a positive and engaging in-store experience
Team Leadership
- Support, motivate and guide store colleagues
- Assist with colleague training, induction and development
- Provide coaching and performance feedback
- Help maintain a positive, productive and collaborative working environment
- Ensure company policies and standards are consistently followed
Store Standards & Operations
- Ensure the store is clean, organised and ready for trade each day
- Maintain high merchandising and presentation standards
- Support promotional activity and stock availability
- Monitor deliveries, stock movement and warehouse organisation
- Assist with opening and closing procedures
Compliance, Security & Health & Safety
- Support store security procedures including cash and stock control
- Ensure health & safety procedures are followed at all times
- Assist with accident logs, safety records and risk assessments
- Monitor EPOS and pricing compliance
- Ensure operational procedures are delivered accurately and consistently
What We are Looking For
- Previous retail supervisory, team leader or management experience
- A passion for delivering outstanding customer service
- Strong communication and interpersonal skills
- Good organisational and problem-solving ability
- The ability to motivate and support colleagues
- A hands-on and flexible approach
- Confidence working in a fast-paced retail environment
What You Will Bring
- Strong leadership skills with the ability to lead by example
- Excellent attention to detail and operational awareness
- A positive, proactive and customer-first attitude
- The ability to remain calm and organised under pressure
Why Join Us?
Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers. Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you’re sure to find the role to match your skills and your ambition. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.
What Do We Offer?
- Competitive Salary
- 28 Days of Annual Leave
- 25% In-Store Discount
- High Street Discounts across hundreds of UK retailers
- A Focus on Promoting Internally
- Personal Development
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Duty Manager in Stoke-on-Trent employer: The Range
The Range in Dereham is an exceptional employer that prioritises employee development and a collaborative work culture. With a focus on customer experience and team leadership, we offer comprehensive training opportunities and a supportive environment where your contributions are valued. Join us to be part of a dynamic team that thrives on excellence and innovation in retail.
