The Range in Plymouth, Devon, is hiring a Customer Resolution Supervisor to lead a team handling executive escalations, payment disputes and warranty claims. You will ensure fair, timely outcomes aligned with company policies while balancing customer satisfaction and business objectives.
You will coach and develop Resolution Advisors, manage workload and performance against KPIs, and collaborate with stores, internal teams and partners.
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Customer Resolution Lead — Escalations & Claims in Plymouth employer: The Range
The Range in Dereham is an exceptional employer that prioritises employee development and a collaborative work culture. With a focus on customer experience and team leadership, we offer comprehensive training opportunities and a supportive environment where your contributions are valued. Join us to be part of a dynamic team that thrives on excellence and innovation in retail.
