At a Glance
- Tasks: Manage exciting events from start to finish, ensuring clients receive top-notch service.
- Company: Join the vibrant team at Graduate Hotels, inspired by Oxford's rich history.
- Benefits: Enjoy discounts, cashback offers, and a complimentary meal on duty.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a creative team that shapes unforgettable guest experiences.
- Qualifications: Outgoing personality, strong organisational skills, and a positive attitude.
The predicted salary is between 21780 - 26620 £ per year.
Graduate Hotels is seeking an Sales & Events Executive to join The Randolph Hote l and its brilliant team of hospitality enthusiasts!
The landmark 151-bedroom Randolph Hotel in Oxford is part of the Graduate Hotels collection.
The boutique hotel takes inspiration from the prestigious Oxford University, with nods to college architecture and crests, as well as "Alice's Adventures in Wonderland," created by alumnus Lewis Carroll.
THE ROLE As a Sales & Events Executive , you will be responsible for handlining events from start to finish, ensuring that our clients receive outstanding service.
You will be responsible for quoting, responding to incoming inquiries, sending out proposals, issuing contracts, conducting property show rounds, creating BEO function sheets and following up with the client post-event, with a focus on repeat business.
JOB DUTIES AND RESPONSIBILITIES Receive and follow up on event enquiries in a timely manner.
Deliver show rounds whilst telling the hotel stories to clients.
Conduct detailed and organised appointments.
Create detailed BEO function sheets for all functions & events, and issue them on a weekly basis.
When required, join the weekly function sheet meetings with all departments.
Managing a busy email inbox and appointment diary.
Liaise & build good working relationships with all departments and external suppliers.
Maximise sales & revenue by converting business and up-selling.
Smooth operation & organisation of events from enquiry to planning, through to handing over to the operational team.
Post-event, post extra charges if required and conduct client follow-up to obtain feedback and encourage repeat business.
WHAT WE ARE LOOKING FOR FROM YOU An outgoing and confident personality with the ability to work independently as well as part of a busy sales team.
Be standards-driven and detail-orientated with the ability to organise and plan ahead.
Ability to multi-task and make sound decisions in a fast-paced environment.
Ability to communicate effectively in English, both verbally and in writing.
Working knowledge of Delphi & On Q (desirable).
Strong problem-solving skills with a positive can-do attitude.
You can adapt to all situation types, keeping calm and collected.
Computer skills.
THE PERKS Company Discount on rooms Generous recommend a friend scheme.
Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
Access to a 24/7 Employee Assistance Program.
Discounts on the hotel food & beverage.
Recognition incentives.
Team Member Events Complimentary meal on duty in the Team Member canteen.
ABOUT GRADUATE HOTELS Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford.
We give life to physical spaces through thoughtful design and strong community ties.
Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.
As a Graduate Hotels Team Member, you are the one shaping guest experiences.
You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker.
Visit us at
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORK In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Sales & Events Executive employer: The Randolph Hotel Oxford, a Graduate by Hilton
Graduate Hotels is an exceptional employer, offering a vibrant work culture that celebrates creativity and community in the heart of Oxford. As a Guest Service Assistant at The Randolph Hotel, you will enjoy numerous benefits including generous discounts, recognition incentives, and opportunities for personal growth within a supportive team environment. With a focus on creating memorable guest experiences, you'll be empowered to make decisions and contribute to a unique hospitality experience inspired by the rich heritage of Oxford University.
Contact Details:
The Randolph Hotel Oxford, a Graduate by Hilton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Events Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Randolph Hotel Oxford, a Graduate by Hilton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Randolph Hotel Oxford, a Graduate by Hilton
Don't be shy about reaching out to The Randolph Hotel Oxford, a Graduate by Hilton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Sales & Events Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Randolph Hotel Oxford, a Graduate by Hilton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Randolph Hotel Oxford, a Graduate by Hilton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
