At a Glance
- Tasks: Lead a passionate reception team to create unforgettable guest experiences.
- Company: The Randolph Hotel, an iconic Graduate by Hilton property.
- Benefits: Free uniform, meals on duty, training opportunities, and exclusive discounts.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team and make a real impact in hospitality.
- Qualifications: Experience in guest service, strong leadership, and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Oxfords most iconic address, The Randolph Hotel, a Graduate by Hilton is seeking an experienced Reception supervisor to inspire & lead our team of passionate receptionists.
Leading the way in guest service excellence from arrival to departure
We exist to create unforgettable experiences for every guest, every time.
Whether it's a warm welcome, a smooth check-in, or professional support behind the scenes, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It We believe in leadership through example, teamwork, and a commitment to great service.
We support our people to lead with integrity, empower others, and uphold our standards with consistency and care.
As a Reception Supervisor, you'll support the Reception Manager in leading the front office team, ensuring that every guest receives an exceptional welcome and a seamless experience throughout their stay.
What You'll Do You'll be responsible for
- Supervising the day-to-day front desk operations, ensuring smooth check-ins and check-outs.
- Providing hands-on support during busy periods while leading by example.
- Coaching and mentoring the reception team to deliver consistent, high-quality service.
- Handling escalated guest queries or concerns promptly and professionally.
- Coordinating with housekeeping, maintenance, and other departments to ensure seamless communication and operations.
- Managing shift handovers, guest billing, and accurate financial reporting.
- Maintaining a well-presented, efficient, and welcoming front-of-house environment.
- Upholding compliance with hotel policies and health & safety standards.
What We're Looking For We're looking for an approachable, guest-focused leader with a flair for organisation and an eye for detail.
You'll have
- Proven experience in a front office or guest service role, ideally within hospitality.
- Strong leadership skills and the ability to motivate and support a team.
- A natural ability to remain calm under pressure while solving problems with confidence.
- Excellent communication and interpersonal skills.
- Good knowledge of hotel booking and PMS systems (training provided if required).
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
The Perks We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your friends
- Exclusive shopping discounts via our benefits platform
- Team Member events
- Employee Assistance Programme
- Free Car Parking
Equal Opportunities We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
About Us Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world's most iconic destinations
Reception Supervisor in Oxford employer: The Randolph Hotel Oxford, a Graduate by Hilton
The Randolph Hotel, a Graduate by Hilton, is an exceptional employer that offers a vibrant work culture in one of Oxford's most prestigious locations. With a strong focus on employee growth and development, team members benefit from comprehensive training programs and opportunities for career advancement, all while being part of a supportive and dynamic environment that values excellence in hospitality.
Contact Details:
The Randolph Hotel Oxford, a Graduate by Hilton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Randolph Hotel Oxford, a Graduate by Hilton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Randolph Hotel Oxford, a Graduate by Hilton
Don't be shy about reaching out to The Randolph Hotel Oxford, a Graduate by Hilton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Randolph Hotel Oxford, a Graduate by Hilton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Randolph Hotel Oxford, a Graduate by Hilton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
