At a Glance
- Tasks: Create unforgettable experiences for guests and assist with their needs at The Randolph Hotel.
- Company: Join the vibrant team at Graduate Hotels, inspired by Oxford's rich history.
- Benefits: Enjoy discounts, a complimentary meal, and recognition incentives while working.
- Other info: Dynamic work environment with opportunities to grow and connect with the community.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: Customer service experience, positive attitude, and a full driving licence required.
The predicted salary is between 18900 - 23100 £ per year.
Graduate Hotels is seeking a Guest Service Assistant to join The Randolph Hotel and its brilliant team of hospitality enthusiasts!
The landmark 151-bedroom Randolph Hotel in Oxford is part of the Graduate Hotels collection.
The boutique hotel takes inspiration from the prestigious Oxford University, with nods to college architecture and crests, as well as "Alice's Adventures in Wonderland," created by alumnus Lewis Carroll.
THE ROLE As Concierge for the hotel, you will be the first and last Team Member our guests see and creating memorable experiences will be your top priority.
You will be enthusiastic about providing inspiring service and supporting the day-to-day operation of the hotel.
YOUR JOB DUTIES AND RESPONSIBILITIES Greeting guests and creating a welcoming and memorable arrival/departure experience.
Recommending places in the community for our wonderful guests to experience.
Dealing with guest enquiries, booking taxis, and arranging bike rentals.
Support with checking guests in/out (when required).
Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
Checking daily arrivals lists for VIPs, as well as preparing and delivering in-room amenities.
Maintaining the front desk by keeping it clean and tidy.
Assisting guests with their luggage and anticipating any requests they might have.
Receive/store mail and messages for the hotel and guests.
Taking part in the Front of House upselling initiatives.
Being fully knowledgeable of the hotel facilities, daily events, and all fire and emergency procedures.
Assisting fellow Team Members both within and outside your normal department where possible to ensure operational and guest service requirements are achieved at all times.
Recording any maintenance issues onto our Alice App and communicating across other departments.
Other duties can be assigned within the scope of the role.
WHAT WE ARE LOOKING FOR FROM YOU A full driving license is required (over the age of 21 - for insurance reasons) Knowledge of PMS (desirable) customer service experience A positive attitude and someone who makes our guests smile A great team player who works well with others Ability to communicate in English, verbally and in writing Basic computer skills Ability to work shifts, weekends, and bank holidays THE PERKS Company Discount on rooms Generous recommend a friend scheme Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Access to a 24/7 Employee Assistance Program Discounts on the hotel food & beverage Recognition incentives Team Member Events Complimentary meal on duty in the Team Member canteen Parking for cars, mopeds, scooters and bicycles ABOUT GRADUATE HOTELS Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford.
We give life to physical spaces through thoughtful design and strong community ties.
Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.
As a Graduate Hotels Team Member, you are the one shaping guest experiences.
You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker.
Visit us at www.
Graduate Hotels. com .
EQUAL OPPORTUNITIES We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORK In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Guest Service Assistant (Concierge) in Oxford employer: The Randolph Hotel Oxford, a Graduate by Hilton
Graduate Hotels is an exceptional employer, offering a vibrant work culture that celebrates creativity and community in the heart of Oxford. As a Guest Service Assistant at The Randolph Hotel, you will enjoy numerous benefits including generous discounts, recognition incentives, and opportunities for personal growth within a supportive team environment. With a focus on creating memorable guest experiences, you'll be empowered to make decisions and contribute to a unique hospitality experience inspired by the rich heritage of Oxford University.
Contact Details:
The Randolph Hotel Oxford, a Graduate by Hilton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Concierge) in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Randolph Hotel Oxford, a Graduate by Hilton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Randolph Hotel Oxford, a Graduate by Hilton
Don't be shy about reaching out to The Randolph Hotel Oxford, a Graduate by Hilton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant (Concierge) in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Randolph Hotel Oxford, a Graduate by Hilton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Randolph Hotel Oxford, a Graduate by Hilton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
