At a Glance
- Tasks: Lead a dynamic team in managing sales for events and corporate groups.
- Company: Join the iconic Graduate Hotels at The Randolph Hotel in Oxford.
- Benefits: Enjoy discounts, recognition incentives, and a complimentary meal on duty.
- Other info: Be part of a creative team that values community and collaboration.
- Why this job: Shape unforgettable guest experiences in a vibrant hospitality environment.
- Qualifications: 2 years in sales or events management, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Graduate Hotels is seeking a GC&E Sales Office Manager to join The Randolph Hotel and its brilliant team of hospitality enthusiasts! The landmark 151-bedroom Randolph Hotel is Oxford's most iconic address.
THE ROLE
The GC&E Sales Office Manager is a pivotal leadership role within the Sales & Events department. The position is responsible for the day-to-day management of the GC&E Sales Office, overseeing a team of Sales Executives, driving revenue across corporate groups, corporate meetings, weddings and events, and ensuring the seamless delivery of all contracted business. This is a hands-on management role that combines commercial ownership, client relationship management, team development, and operational coordination. The ideal candidate will be a confident people manager with a strong grounding in hotel sales & events, a working knowledge of Hilton systems, and the drive to lead by example in a fast-paced, high-profile property.
JOB DUTIES AND RESPONSIBILITIES
- Manage, develop and support the Sales Executives, setting clear performance expectations and providing regular coaching feedback.
- Set and manage team rotas, ensuring appropriate coverage and workload distribution across the department.
- Foster a positive, high-performance team culture with a focus on accountability, continuous improvement and commercial delivery.
- Support the Director of Sales with the development of pricing strategies, package design and promotional activities.
- Drive and coordinate all sales activity to maximise revenue from existing accounts at the hotel on a national and international level.
- Recognise and develop new accounts from the corporate markets.
- Manage all inbound enquiries for weddings, corporate meetings, social events and group bookings, from initial contact through to confirmed contract.
- Negotiate rates & packages within agreed parameters to maximise revenue conversion.
- Monitor and drive team response times to meet or exceed Hilton brand standards for lead response and conversion.
- Ensure the accurate processing, distribution and recording/filing and following up of all sales correspondence, including the execution of contracts, quotations, confirmations, and cancellations.
- Participate in trade shows and events within the hotels, the industry, and external organisations.
- Host client FAM trips at the hotel and conduct hotel show rounds.
WHAT WE ARE LOOKING FOR FROM YOU
- Computer literacy - Word, Excel, PowerPoint & Outlook.
- Proficiency in industry standard software (e.g., Opera PMS, Delphi, or modern CRMs) and strong literacy.
- 2 years experience in conference, events, or sales management, preferably within a full-service hotel or hospitality venue.
- Excellent communication skills and fluency in spoken and written English.
- Confident in meeting new people and presenting to large groups.
- Strong understanding of revenue management principles.
- A comprehensive understanding of all the key business segments; Corporate/MICE/Group/Leisure/Consortia.
THE PERKS
- Company discount on rooms via Hilton Honors.
- Generous recommend a friend scheme.
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
- Access to a 24/7 Employee Assistance Program.
- Discounts on the hotel food & beverage.
- Recognition incentives.
- Team Member Events.
- Complimentary meal on duty in the Team Member canteen.
- Parking for mopeds, scooters and bicycles.
ABOUT GRADUATE HOTELS
Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community. As a Graduate Hotels Team Member, you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker. Visit us at www.GraduateHotels.com.
EQUAL OPPORTUNITIES
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
GC&E Sales Office Manager in Oxford employer: The Randolph Hotel Oxford, a Graduate by Hilton
Graduate Hotels is an exceptional employer, offering a vibrant work culture that celebrates creativity and community in the heart of Oxford. As a GC&E Sales Office Manager, you will benefit from comprehensive training and development opportunities, alongside competitive perks such as discounts on hotel stays and dining. Join a passionate team dedicated to delivering memorable experiences while enjoying a supportive environment that values your contributions and growth.
Contact Details:
The Randolph Hotel Oxford, a Graduate by Hilton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GC&E Sales Office Manager in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Randolph Hotel Oxford, a Graduate by Hilton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Randolph Hotel Oxford, a Graduate by Hilton
Don't be shy about reaching out to The Randolph Hotel Oxford, a Graduate by Hilton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace GC&E Sales Office Manager in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Randolph Hotel Oxford, a Graduate by Hilton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Randolph Hotel Oxford, a Graduate by Hilton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
