Night Receptionist

The Night Receptionist is a crucial role that assists our Night Manager in running the night shifts smoothly at the hotel. As a Night Porter, you will greet our guests, carry luggage, guide them to their rooms, deliver in-room amenities, and provide room service, among other duties, to ensure our guests are well-cared for throughout the night.,

Responsibilities

• When our guests sleep in their beds, the Nights Receptionist keeps the hotel running like clockwork.
• Greeting guests and creating a welcoming and memorable arrival/check-out experience.
• Resolving guest concerns – you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
• Ensuring the security of the hotel throughout the night, including regular fire checks.
• Providing drinks and room service to resident guests after hours.
• Cleaning and preparing hotel public areas throughout the night.
• Covering general reception duties as required, including guest check-in, check-out, answering the telephone, and night audit procedures.
• Ensuring hotel health & safety procedures are maintained and overseeing emergency response and evacuation procedures as required.
• Assisting with the preparation and setting up of hotel meetings and event spaces as and when necessary.
• First responder in the event of a fire alarm.
• Recording any maintenance issues onto our Alice App and communicating across other departments.
• Completing handover to day shift prior to leaving in the morning

Qualifications

• Other duties can be assigned within the scope of the role.
• You love to work at night.
• Customer service experience.
• Knowledge of PMS (desirable).
• A positive attitude and someone who makes our guests smile.
• A great team player who works well with others.
• Ability to communicate in English, verbally and in writing.
• Basic computer skills.
• Ability to work shifts, weekends, and bank holidays.

Graduate Hotels is seeking a Night Receptionist to join The Randolph Hote, a Graduate by Hilton and its brilliant team of hospitality enthusiasts! The landmark 151-bedroom Randolph Hotel in Oxford is part of the Graduate Hotels collection. The boutique hotel takes inspiration from the prestigious Oxford University, with nods to college architecture and crests, as well as \”Alice\’s Adventures in Wonderland,\” created by alumnus Lewis Carroll. THE ROLE, Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community. As a Graduate Hotels Team Member, you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker. Visit us at www.GraduateHotels.com.

Benefits

• Company Discount on rooms plus free night stays each year
• Generous recommend a friend scheme
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Access to a 24/7 Employee Assistance Program
• Discounts on the hotel food & beverage
• Recognition incentives
• Team Member Events
• Complimentary meal on duty in the Team Member canteen
• Parking for mopeds, scooters and bicycles