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- Tasks: Ensure guest safety and smooth operations during night shifts.
- Company: Join the Heartwood Collection, a growing hospitality brand.
- Benefits: Competitive pay, instant access to earnings, and generous discounts.
- Other info: Exciting growth opportunities with plans for expansion across the UK.
- Why this job: Be part of a vibrant team and make a real difference at night.
- Qualifications: Experience in hospitality and strong problem-solving skills required.
The predicted salary is between 33400 - 40000 £ per year.
At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager. As a Night Manager, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. You will also be responsible for the cleanliness of the public areas.
Key Responsibilities:
- Handle late guest check-ins, early check-outs, and room allocations/upgrades through the Property Management System (PMS).
- Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team.
- Ensure breakfast service preparation is completed and provide a thorough shift handover.
- Manage cleaning duties and oversee property cleanliness and standards.
- Evacuate the property in case of fire alarm activation, following company procedures.
What we offer:
- Access to the Employee Assistance Program with Hospitality Action.
- Instant pay access through EarlyPay.
- Enhanced Maternity & Paternity leave.
- Up to £1,500 Referral Bonus.
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends.
- A birthday gift and Long Service Recognition.
- Discounts on hundreds of retailers and experiences via Reward Gateway.
- Cycle to Work Scheme.
About You:
- You’re responsible, reliable, and have a keen eye for details.
- Well-organised and able to work with systems and communicate effectively.
- Have the ability to work alone and solve problems independently.
- 1-2 years experience as a Night Manager in a hotel or hospitality setting.
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Night Manager in Surrey employer: The Ragged Robin, Godalming
Contact Detail:
The Ragged Robin, Godalming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Prepare for the interview by researching Heartwood Collection. Know their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your experience! Be ready to discuss specific situations where you've demonstrated your attention to detail and problem-solving skills. Use examples from your previous roles to highlight how you can excel as a Night Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Heartwood Collection family.
We think you need these skills to ace Night Manager in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Night Manager or in hospitality. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your attention to detail and organisational abilities!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the Night Manager role at Heartwood Collection and how you can contribute to our team. Keep it friendly and genuine – we love that!
Showcase Relevant Experience: If you've got experience with night audits, guest care, or health and safety checks, make sure to mention it! We’re keen on candidates who can demonstrate their ability to handle responsibilities independently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Ragged Robin, Godalming
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Manager. Familiarise yourself with the key tasks like handling late check-ins and performing night audits. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
As a Night Manager, you'll need to handle unexpected situations independently. Prepare examples from your past experience where you've successfully resolved issues or improved processes. This will highlight your ability to think on your feet and manage challenges effectively.
✨Emphasise Attention to Detail
Since the role requires a keen eye for detail, be ready to discuss how you ensure cleanliness and safety standards are met. You could mention specific strategies you've used in previous roles to maintain high standards, which will resonate well with the interviewers.
✨Prepare Questions About Company Culture
Heartwood Collection values a warm and genuine community. Prepare thoughtful questions about their team dynamics and growth opportunities. This shows that you're not just interested in the job, but also in being part of their community and contributing positively to it.