At a Glance
- Tasks: Ensure guest safety and smooth operations during night shifts.
- Company: Heartwood Collection, a growing hospitality brand with over 40 locations.
- Benefits: Competitive pay, instant access to earnings, discounts, and referral bonuses.
- Other info: Exciting growth opportunities as we expand to over 60 locations by 2027.
- Why this job: Join a vibrant team and make a real difference in guest experiences.
- Qualifications: 1-2 years of experience in hospitality and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager. As a Night Manager at Heartwood Collection, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsible for the cleanliness of the public areas.
Key Responsibilities
- Handle late guest check-ins, early check-outs, and room allocations/upgrades through the Property Management System (PMS)
- Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team
- Ensure breakfast service preparation is completed and provide a thorough shift handover
- Manage cleaning duties and oversee property cleanliness and standards
- Evacuate the property in case of fire alarm activation, following company procedures
What we offer
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You
- You’re responsible, reliable, and have a keen eye for details
- Well-organised and able to work with systems and communicate effectively
- Have the ability to work alone and solve problems independently
- 1-2 years experience as a Night Manager in a hotel or hospitality setting
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Night Manager in Godalming employer: The Ragged Robin, Godalming
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a supportive work culture that values meticulousness and attention to detail. As a Night Manager, you'll enjoy competitive pay, access to employee benefits like instant pay and discounts, and ample opportunities for career progression within our expanding network of over 40 locations. Join us in creating a warm and genuine community where your contributions are recognised and rewarded.
Contact Details:
The Ragged Robin, Godalming Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in Godalming
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Show up at local hotels and inns, even if they’re not advertising for a Night Manager. Introduce yourself, express your interest, and leave your CV. Sometimes, being proactive can open doors that aren’t even visible yet!
✨Tip Number 3
Prepare for interviews by practising common questions related to guest care and safety standards. We recommend role-playing with a friend to boost your confidence and ensure you can showcase your meticulous nature.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining the Heartwood Collection family.
We think you need these skills to ace Night Manager in Godalming
Some tips for your application 🫡
Show Your Attention to Detail:As a Night Manager, being meticulous is key. Make sure your application reflects this by proofreading for any typos or errors. We want to see that you can communicate effectively and take pride in your work!
Highlight Relevant Experience:If you've got 1-2 years of experience in a similar role, shout about it! Share specific examples of how you've handled guest care or managed safety protocols. This will help us see how you'd fit into our team.
Be Genuine and Warm:At Heartwood Collection, we value a warm and genuine approach. Let your personality shine through in your application. We’re looking for someone who can connect with guests and create a welcoming atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Ragged Robin, Godalming
✨Know the Night Manager Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Manager at Heartwood Collection. Familiarise yourself with tasks like handling late check-ins and performing night audits. This will show that you're genuinely interested in the role and ready to take on the challenges.
✨Showcase Your Attention to Detail
As a Night Manager, being meticulous is key. Prepare examples from your past experience where your attention to detail made a difference, whether it was ensuring guest safety or maintaining cleanliness. This will help demonstrate that you possess the qualities they’re looking for.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like a fire alarm activation or a late-night guest complaint. Think through these scenarios beforehand and be ready to explain your thought process and actions clearly. This will highlight your problem-solving skills and ability to work independently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the Night Manager role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
