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For Companies At a Glance
- Tasks: Lead the Ribbon Bar team, ensuring top-notch service and operational excellence.
- Company: Join the prestigious Army & Navy Club in the heart of London.
- Benefits: Enjoy free meals, extra holidays, and a generous pension scheme.
- Why this job: Be part of a luxury hospitality experience and make a real impact.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Dynamic work environment with opportunities for career progression.
The predicted salary is between 30000 - 42000 £ per year.
The Army and Navy Club, also known as the Rag, is one of London's most prestigious private clubs, welcoming members from around the globe, across all walks of life, and from both military and non-military backgrounds. The Club is a hidden gem, situated at 36 Pall Mall in the heart of Mayfair, with views over St James's Square, offering members a luxury home from home that's familiar, comfortable, and welcoming.
About You
You are an experienced hospitality professional with a deep understanding of front-of-house operations. You are comfortable leading a team and possess strong supervisory and people management skills. You take pride in ensuring smooth service and operational excellence, with a focus on members' satisfaction, team motivation, and attention to detail. You are confident in upholding high service standards and have a proactive approach to problem-solving and member interaction.
Purpose
To assist in the smooth running of the Ribbon Bar and ensure all team members adhere to the Ribbon Bar Standards of Procedure as detailed in the Ribbon Bar SOP Manuals. The Food and Beverage Supervisor is responsible for overseeing daily operations, ensuring high service standards, maximising sales through looking after members' needs, and supporting the management team in training and motivating the staff. You will be the lead for ensuring excellent member service and addressing any needs during your shift.
Key Responsibilities
- Operational Excellence & Quality Control
- Oversee the day-to-day operations of the Ribbon Bar, ensuring all systems and procedures are followed.
- Lead by example, demonstrating professionalism and a positive attitude at all times.
- Ensure that all team members deliver excellent customer service and adhere to the Ribbon Bar SOP Manual.
- Supervise the team, encouraging suggestive selling, cross-selling, and product education.
- Ensure that the Ribbon Bar is set up for service and that cleanliness standards are consistently maintained.
- Conduct daily briefings with the team, discussing any menu changes, business levels, and areas of focus for the shift.
- Engage with members, ensuring a warm and welcoming experience, addressing any issues promptly to ensure satisfaction.
- Staff Supervision & Development
- Lead, coach, and motivate the Ribbon Bar staff, ensuring high levels of performance.
- Support the management team in training new and existing employees, ensuring adherence to service standards.
- Act as a role model for new employees, fostering team spirit and excellent communication.
- Ensure all team members are in the correct uniform and maintain a professional appearance.
- Monitor attendance and timekeeping, ensuring staffing levels meet business demands.
- Product Quality & Service Delivery
- Ensure the team consistently delivers high-quality service that meets the Club's expectations.
- Ensure all members and guests are greeted promptly and courteously upon arrival.
- Implement and monitor product quality standards and ensure all customer interactions reflect the excellence expected at the Army and Navy Club.
- Brief the team at the start of each shift, detailing any specific service-related matters and addressing any team concerns.
- Business Promotion & Sales
- Maximise sales opportunities through suggestive selling and product knowledge.
- Encourage the team to engage guests in learning about the Ribbon Bar's offerings and promote the Club's services where appropriate.
Prerequisites
- Must be able to communicate fluently in English, both in writing and speaking; proficiency in other languages is advantageous.
- A personable and approachable demeanour is essential, as the Front of House Manager is a key representative of Club management.
- Charm and excellent interpersonal skills are required to maintain a positive and welcoming environment.
- Must demonstrate the ability to handle high-pressure and high-stress situations with calmness and professionalism, providing leadership and support during challenging circumstances.
- Flexibility is required, with the ability to manage a varied schedule, including night shifts and weekend coverage.
- Proven ability to elevate service quality standards.
- A bachelor's degree and or diploma in hospitality management or a related field is preferred.
- Must have strong computer literacy, including proficiency in MS Office programs (Word, Excel, Outlook) and familiarity with front office systems.
- Project management training or certifications would be considered an asset.
Experience
- Proven experience in a managerial hospitality role, ideally in a mid-scale or luxury property, is required.
- A demonstrated track record of successfully managing, developing, and leading a team in a hospitality setting.
- Experience with driving service quality improvements and project management is highly preferred.
- Strong familiarity with safety and security protocols in a hospitality environment.
Employee Benefits
- Progression within the Club
- Additional holidays during the Christmas break
- Interest-free season ticket loan
- Long service award scheme
- Retirement Gift Scheme
- Free meals on duty
- Free eye test and glasses vouchers
- Generous Pension scheme
- EAP & Employee wellbeing services
Food & Beverage Supervisor - London employer: The Rag - Army & Navy Club
Contact Detail:
The Rag - Army & Navy Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Supervisor - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have ties to the Army & Navy Club. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Show up in style! If you can, visit the club before applying. Familiarise yourself with the atmosphere and vibe. This way, you can tailor your approach and show genuine interest when you apply through our website.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of the club's offerings. Be ready to discuss how you can enhance member satisfaction and operational excellence. We want to see your passion for service!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and professional, which is exactly what we look for in a Food & Beverage Supervisor.
We think you need these skills to ace Food & Beverage Supervisor - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Food & Beverage Supervisor role. Highlight your experience in hospitality, especially any supervisory roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and why you’d be a great fit for the Army & Navy Club. Don’t forget to mention specific experiences that showcase your leadership and customer service skills.
Show Off Your Personality: We love a bit of personality! When writing your application, let your unique voice come through. Remember, we’re looking for someone who can engage with our members and create a welcoming atmosphere.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at the Army & Navy Club!
How to prepare for a job interview at The Rag - Army & Navy Club
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the Army & Navy Club's values and service standards. Familiarise yourself with their menu and offerings at the Ribbon Bar, as this will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Food & Beverage Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated staff or resolved conflicts. This will demonstrate your capability to manage and inspire a team.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their experiences at the club and how they maintain high service standards. This shows that you’re not only interested in the role but also in the culture of the club.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. Since this is a hospitality role, your appearance should reflect the high standards expected at the Army & Navy Club. A polished look will set the right tone from the start.