At a Glance
- Tasks: Maintain and enhance technical solutions, ensuring they meet user needs and project goals.
- Company: Join a forward-thinking tech team focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Be at the forefront of tech solutions and make a real difference in projects.
- Qualifications: Experience with Agile methodologies and a knack for simplifying technical concepts.
The predicted salary is between 51750 - 63250 £ per year.
- Department: Technology
- Reporting To: Application Support Manager
- Direct Reports: None
- Job Purpose
Work with the organisation, Technical Delivery team and third-party development resource to proactively maintain the built solutions and applications, ensuring they remain updated and fit for purpose.
To work with the Application Support team to deliver built technical solutions and projects, ensuring they are aligned to the Technical Framework and Governance.
- Key Accountabilities
- Leading the proactive maintenance of technical solutions, ensuring they are updated and remain fit for purpose.
Working with the external third-party development resource to manage the backlog and priorities associated with this, ensuring user stories are documented appropriately and stakeholders are communicated to appropriately throughout.
- Assist the Application Support team on the delivery of built solutions ensuring they align with the Technology Strategy and Framework.
Collaborating with the wider Technical Delivery team through the end-to-end lifecycle of a project, working closely with them and the Test Oversight resource in the delivery of technical solutions, including input into the planning and governance, requirements, test plans and release management.
Ensuring that the move from project into Application Maintenance is smooth effectively managed.
- Input into design and functionality reviews, User Acceptance Testing, sign off and release/deployment planning with external third-party development resource and internal stakeholders.
- Using metrics provided, proactively review the maintenance of technical solutions in order to explore opportunities for continuous improvement, working with the Technical Delivery team to implement agreed improvements.
- Collaborate with the rest of the Technical Delivery team and external third-party development resource in the use of the standards and governance in all technical delivery, working with the organisation to ensure technical projects align with them.
- Using the Vendor Management policies, input into the review of the relationships with Vendors in collaboration with the Head of Technical Delivery.
- Expertise
- Application of Agile/Scrum delivery methodology or similar.
- Technical understanding of website/app/system build.
- Ability to work with internal and external teams, including third parties.
- Ability to explain technical solutions in a simple manner.
This job description is written as an indication of the nature and scope of duties and responsibilities.
It is not intended as a fully descriptive or definitive list and jobholders will be expected to carry out other duties assigned which are appropriate to the position.
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Application Support Coordinator employer: The R&A
R&A Consultants Ltd is an excellent employer, offering a stable and rewarding environment for Maintenance Engineers in the picturesque setting of West Sussex. With a competitive salary of £43,000 per annum, a Monday to Friday working pattern, and a company vehicle for site travel, employees benefit from a strong work-life balance. The company prioritises professional development, providing excellent training and progression opportunities, ensuring that team members can grow their skills and advance their careers within a supportive and customer-focused culture.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Coordinator
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The R&A values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The R&A might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The R&A!
✨Direct Apply to The R&A
Let's not forget to apply directly through the The R&A website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Coordinator
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The R&A.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The R&A. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The R&A
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
