At a Glance
- Tasks: Serve guests and ensure a fantastic dining experience in our vibrant pubs.
- Company: Join the award-winning Heartwood Collection, known for its cosy atmosphere.
- Benefits: Enjoy competitive pay, discounts, and bespoke training opportunities.
- Other info: Join a community that values warmth, genuineness, and fun!
- Why this job: Be part of a growing team with real progression opportunities in hospitality.
- Qualifications: Great people skills and a passion for delivering excellent service.
At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as a Runner. We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You're a people person with great interpersonal skills and love making guests feel special
- You're flexible, reliable, and passionate about delivering excellent service
- Eagerness to learn and understand hospitality
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate. Join us and be part of a community that's warm, genuine, and full of life.
Runner in Lichfield employer: The Quill and Scholar, Lichfield
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and community. With bespoke training through our Stepping Stones programme and numerous employee benefits, including generous discounts and referral bonuses, we are dedicated to fostering growth and development within our team. Join us in a dynamic environment where your contributions are recognised and celebrated, as we expand our award-winning hospitality group across the UK.
Contact Details:
The Quill and Scholar, Lichfield Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Runner in Lichfield
✨Tip Number 1
Get to know the Heartwood Collection vibe! Visit our pubs and brasseries, soak in the atmosphere, and chat with staff. This will help you understand what we value and show your genuine interest when you apply.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at events. A friendly face can make all the difference when it comes to landing that Runner position.
✨Tip Number 3
Be ready for an informal chat! When you apply through our website, be prepared to showcase your personality and passion for hospitality. We love seeing candidates who are excited about making guests feel special.
✨Tip Number 4
Follow up after applying! A quick message expressing your enthusiasm can keep you on our radar. It shows you're proactive and really keen to join the Heartwood family.
We think you need these skills to ace Runner in Lichfield
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely care about making guests feel special.
Tailor Your Application:Make sure to customise your application to fit the Runner role at Heartwood Collection. Highlight any relevant experience or skills that show you’re a perfect match for our vibrant team and the warm atmosphere we create.
Be Yourself:We love authenticity! Don’t be afraid to let your personality come through in your writing. Share a bit about who you are and why you want to join us at Heartwood Collection – it helps us get to know you better.
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be!
How to prepare for a job interview at The Quill and Scholar, Lichfield
✨Know the Heartwood Collection
Before your interview, take some time to research Heartwood Collection. Familiarise yourself with their values, the atmosphere of their pubs, and their commitment to fresh, seasonal dishes. This will show your genuine interest in the company and help you connect with the interviewers.
✨Show Off Your People Skills
As a Runner, you'll be interacting with guests constantly. Prepare examples of how you've made customers feel special in previous roles. Highlight your interpersonal skills and your passion for delivering excellent service – this is what they’re looking for!
✨Be Ready to Discuss Flexibility
Flexibility is key in hospitality. Think about times when you've adapted to changing situations or worked under pressure. Be ready to share these experiences, as it demonstrates your reliability and eagerness to learn in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the Stepping Stones programme or opportunities for progression within the company. This shows that you're not just interested in the job, but also in growing with Heartwood Collection.
