At a Glance
- Tasks: Provide essential secretarial support in a busy GP practice, managing referrals and patient information.
- Company: Queensway Surgery, a forward-thinking GP practice dedicated to high-quality patient care.
- Benefits: Join a supportive team with opportunities for professional growth and development.
- Other info: Be part of a team that values innovation, teamwork, and continuous improvement.
- Why this job: Make a real difference in patient care while working in a dynamic healthcare environment.
- Qualifications: Experience as a Medical Secretary in a GP practice and strong organisational skills required.
The predicted salary is between 29970 - 36483 £ per year.
Queensway Surgery is looking for an experienced and enthusiastic Medical Secretary to join our busy and supportive GP practice team. The successful candidate will have previous experience working within a GP practice or healthcare environment and will be responsible for providing a high-quality medical secretarial service to support our clinicians, patients, and wider practice team. This is a varied and important role requiring excellent organisational skills, attention to detail, and the ability to manage competing priorities in a busy primary care setting. You will work closely with GPs, clinicians, administrative teams, and external healthcare providers to ensure referrals, correspondence, and patient information are processed accurately and efficiently.
Main duties of the job
- Processing and managing NHS referrals, including urgent and routine referrals
- Preparing and sending referral documentation and supporting information
- Monitoring referral pathways and chasing outstanding information where required
- Liaising with hospitals, consultants, community services, and other healthcare professionals
- Supporting clinicians with administrative tasks
- Maintaining accurate patient records using SystmOne
- Ensuring all work is completed in line with confidentiality, GDPR, and information governance requirements
- Prioritising workload effectively within a busy GP practice environment
- Supporting continuous improvement of administrative processes
About us
Queensway Surgery is a forward-thinking GP practice serving our local community. We are committed to providing high-quality patient care while supporting our staff through teamwork, innovation, and continuous improvement. We use modern technology and systems to improve patient access and streamline services, while maintaining a strong focus on safe and effective patient care. We are looking for someone who shares our values and wants to become a valued member of our administrative team.
Job responsibilities
To provide a comprehensive medical secretarial and administrative service to the clinical team, ensuring referrals, correspondence, and patient information are processed accurately, efficiently, and within required timescales. The post holder will work collaboratively with GPs, clinicians, administrative staff, hospitals, and community services to support the delivery of safe, effective, and patient-centred care.
Person Specification
Experience
- Previous experience working as a Medical Secretary within a General Practice.
- Experience processing NHS referrals.
- Experience managing clinical correspondence.
- Experience working within a busy administrative environment.
- Experience communicating with hospitals and external healthcare providers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Secretary General Practice (Full Time) employer: The Queensway Surgery
Queensway Surgery is an excellent employer, offering a supportive and collaborative work environment in Southend-on-Sea. With a commitment to high-quality patient care and professional development, employees benefit from manageable workloads and access to a strong multidisciplinary team. The practice prioritises employee growth through ongoing training and development opportunities, making it an ideal place for GPs seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Secretary General Practice (Full Time)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like The Queensway Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at The Queensway Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like The Queensway Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Secretary General Practice (Full Time)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at The Queensway Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at The Queensway Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to The Queensway Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at The Queensway Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at The Queensway Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research The Queensway Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
