At a Glance
- Tasks: Support patient care by managing enquiries, appointments, and clinical correspondence.
- Company: Join the friendly team at Queensway Surgery, a well-established GP practice.
- Benefits: Flexible part-time hours, training opportunities, and a supportive work environment.
- Other info: Opportunity for additional hours and career progression in a collaborative team.
- Why this job: Make a real difference in patient care while developing valuable skills in healthcare administration.
- Qualifications: Experience in a GP practice, strong communication skills, and proficiency in SystmOne.
The predicted salary is between 37900 - 44962 £ per year.
We are seeking two experienced GP Receptionists / Care Coordinators to join our friendly and supportive practice team on a part‑time basis. These roles are within a busy GP surgery supporting clinicians and administrative staff in delivering high‑quality patient care. Applicants must have previous experience in a GP practice or healthcare setting and be confident using SystmOne. Knowledge of Anima is desirable. The role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast‑paced environment. This is also an excellent opportunity to develop further skills in general practice administration, including exposure to medical secretarial work, referrals, scanning, and clinical coding.
Main duties of the job
- Support the delivery of efficient and effective primary care services by acting as a key point of contact for patients and supporting clinical and administrative workflows.
- Receiving and handling patient enquiries via telephone and face‑to‑face.
- Managing appointments, cancellations, and patient signposting.
- Using Anima to manage workflow and patient requests.
- Maintaining accurate patient records using SystmOne.
- Supporting care coordination and patient follow‑up.
- Processing clinical correspondence and prescriptions.
- Supporting clinicians and wider team with daily workflow.
- Providing a professional and efficient reception service.
Working Pattern
- 2 part‑time posts available.
- Shifts between 08:00‑18:30 on a rota basis.
- Flexibility is essential.
- Additional hours may be available for the right candidate.
About us
Queensway Surgery is a large, well‑established GP practice providing high‑quality primary care services to a diverse patient population in Southend‑on‑Sea. We are a supportive and forward‑thinking team committed to delivering safe, effective, and patient‑centred care. Our multidisciplinary team includes GPs, nurses, ARRS staff, and experienced administrative colleagues who work collaboratively to ensure efficient and well‑organised patient services. We are committed to staff development and provide opportunities for training and progression within general practice administration, including exposure to medical secretarial work, referrals management, scanning, and clinical coding. We pride ourselves on maintaining a positive working environment that values teamwork, professionalism, and continuous improvement.
Person Specification
Essential
- Previous experience in a GP practice or healthcare setting.
- Experience using SystmOne.
- Strong communication and customer service skills.
- Ability to work accurately in a busy environment.
- Good IT skills and attention to detail.
- Ability to prioritise workload and work as part of a team.
- Ability to work shifts between 08:00‑18:30.
Desirable
- Previous GP receptionist or care coordinator experience.
- Experience with care navigation or workflow support.
- Experience with Anima triage or similar.
- Interest in developing skills in GP administration (referrals, scanning, coding).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: The Queensway Surgery
Address: 75 Queensway, Southend‑on‑sea, Essex, SS1 2AB, United Kingdom
GP Receptionist / Care Coordinator (2 Part-Time Posts) employer: The Queensway Surgery
Queensway Surgery is an excellent employer, offering a supportive and collaborative work environment in Southend-on-Sea. With a commitment to high-quality patient care and professional development, employees benefit from manageable workloads and access to a strong multidisciplinary team. The practice prioritises employee growth through ongoing training and development opportunities, making it an ideal place for GPs seeking meaningful and rewarding careers.
