At a Glance
- Tasks: Lead a vibrant bar team and ensure top-notch service in a character-filled pub.
- Company: The Queens, a charming Victorian pub in Crouch End.
- Benefits: Competitive pay, training, career growth, discounts, and fun team events.
- Other info: Join a supportive team with exciting opportunities for progression.
- Why this job: Be the face of a busy pub and create unforgettable customer experiences.
- Qualifications: Experience in premium food and bar establishments, strong leadership skills.
The predicted salary is between 12 - 15 £ per hour.
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. Located in the leafy "village" of Crouch End, The Queens is a gem. A grand Victorian pub oozing with character.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What's it all about
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality.
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards.
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience.
- Able to deal with customer queries quickly and professionally.
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas.
- Able to support the Management team to deliver set goals.
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers.
What's in it for me
- Competitive rate per hour + tronc.
- Be part of a brand new opening.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- Team trips, regular incentives and socials – a fun, family atmosphere.
- Goes without saying, but we’ll feed you during your shift.
- Employee Assistance Programme (EAP) to support you across those tough times.
- Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
Supervisor employer: The Queens
Contact Detail:
The Queens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Queens and soak up the atmosphere. Chat with the staff, check out the menu, and get a feel for the vibe. This will not only help you stand out but also show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll be the face of the pub, so brush up on your communication and leadership skills. Role-play common scenarios with friends or family to prepare for those tricky customer queries and team dynamics.
✨Tip Number 3
Show off your passion for food and drink! Be ready to share your favourite dishes or drinks from the menu during your interview. This not only demonstrates your knowledge but also your enthusiasm for providing an unforgettable experience for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make this happen together!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the hospitality industry shine through. We want to see that you genuinely care about delivering excellent service and creating memorable experiences for customers.
Tailor Your CV: Make sure to customise your CV to highlight your experience in premium food and bar establishments. We love seeing relevant skills and achievements that align with what we're looking for in a Supervisor.
Be Personable: Your written application is your first chance to show us your personality. Use a friendly tone and don’t be afraid to let your character come through. We’re all about building a fun, family atmosphere!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen to join our team!
How to prepare for a job interview at The Queens
✨Know Your Stuff
Make sure you brush up on your knowledge of premium food and drinks. Be ready to discuss specific products and how they can enhance the customer experience. This shows you're genuinely interested and can make great recommendations.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead a team. Prepare examples of how you've successfully guided a team in the past, especially in busy environments. Highlight your ability to train and motivate others to deliver top-notch service.
✨Customer Service is Key
Be prepared to talk about how you handle customer queries and complaints. Share specific instances where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and commitment to customer satisfaction.
✨Be Approachable and Open-Minded
During the interview, show that you're open to new ideas and willing to learn. Discuss how you encourage team input and foster a collaborative atmosphere. This aligns with the company’s values and shows you're a good fit for their culture.