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For Companies At a Glance
- Tasks: Welcome guests warmly and assist with their needs during their stay.
- Company: Join the Sutton Hotel Collection, a family-owned group focused on exceptional service and community.
- Benefits: Enjoy free hotel breaks, leisure passes, and extensive training opportunities.
- Why this job: Be part of a supportive team in a luxury setting with a focus on personal development.
- Qualifications: Strong communication skills and a warm personality; hotel experience is a plus.
- Other info: Free meals, social events, and a cycle to work scheme included.
The predicted salary is between 20000 - 30000 £ per year.
One of the first purpose-built hotels in Europe, Queens Hotel was built on the site of the original Sherborne Spa, and became used as suitable accommodation for the nobility and royalty who visited Cheltenham to restore, renew and revive. Our teams combined experience enables us to provide the very best customer service in a luxury setting where guests can soak up our history and take time out to explore the quaint villages and abundant countryside of the Cotswolds.
Our People
We are now on our journey to becoming the local employer of choice, through living our values: Care, Discreet and Community. The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us; in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our Benefits
- Free Hotel Breaks: From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes: We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave: 26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers.
- Institute of Hospitality: We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development: An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured: A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses: We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms, regular on and off-site social events and celebrations, and a cycle to work scheme.
Our Opportunity
Working as a member of the team, you will provide a wonderfully warm welcome and fond farewell to all of our hotel guests, and assist with any needs of our guests during their stay. Whilst not essential, previous experience of working in a hotel reception, preferably in the luxury four or five star market, would be a distinct advantage. Familiarity with a hotel PMS will also give you an edge over other candidates. You will be a natural problem solver and can face problems head on. You must have strong communication skills, an ability to work under pressure, and immaculate personal presentation, as well as a professional and warm personality to aid in providing our guests with exceptional service.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people; we celebrate human relationships and kinship. We enable our people to make the place.
Nights Team Member employer: The Queens Hotel - Cheltenham
Contact Detail:
The Queens Hotel - Cheltenham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member
✨Tip Number 1
Familiarise yourself with the Sutton Hotel Collection's values of Care, Discreet, and Community. During your interactions, whether in person or online, demonstrate how you embody these values in your approach to customer service.
✨Tip Number 2
Research the history of the Queens Hotel and its significance in Cheltenham. Being knowledgeable about the hotel's background will not only impress during interviews but also help you connect with guests who appreciate the heritage.
✨Tip Number 3
Highlight any previous experience in luxury hospitality settings, especially if you've worked with hotel Property Management Systems (PMS). This can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to showcase your problem-solving skills through examples from past experiences. Think of specific situations where you successfully resolved guest issues, as this will demonstrate your ability to handle challenges effectively.
We think you need these skills to ace Nights Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Nights Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the Sutton Hotel Collection. Mention specific aspects of their values, such as Care, Discreet, and Community, and explain how you embody these in your work.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hotel reception or customer service roles, especially in luxury settings. Include examples of how you've solved problems and provided exceptional service to guests.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Queens Hotel - Cheltenham
✨Showcase Your Customer Service Skills
As a Nights Team Member, you'll be the face of the hotel during your shift. Be prepared to share specific examples of how you've provided exceptional customer service in the past, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
The role requires a natural problem solver. Think of instances where you've successfully resolved issues for guests or colleagues and be ready to discuss these scenarios during the interview.
✨Highlight Relevant Experience
If you have previous experience in a hotel reception, particularly in luxury settings, make sure to mention it. Familiarity with hotel Property Management Systems (PMS) can also set you apart from other candidates.
✨Emphasise Personal Presentation
Immaculate personal presentation is key in this role. Dress smartly for the interview and convey your understanding of the importance of appearance in a luxury hotel environment.
