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For Companies At a Glance
- Tasks: Serve guests with a smile, take orders, and maintain a welcoming atmosphere.
- Company: Join The Queens Hotel, a beloved Cheltenham landmark known for its charm and hospitality.
- Benefits: Enjoy free meals, on-site parking, social events, and a Cycle to Work Scheme.
- Why this job: Be part of a supportive team creating memorable experiences in a vibrant environment.
- Qualifications: No experience needed; just bring your passion for hospitality and a friendly attitude.
- Other info: Full training provided, with opportunities for personal development and growth.
Right in the heart of Cheltenham, The Queens Hotel is one of the town’s most loved and iconic hotels—full of charm, history, and great people; everything we do is about creating warm, memorable experiences for our guests—and a positive, supportive place to work for our team.
The Role
As a Food & Beverage Team Member, you’ll be at the heart of our hospitality service. You’ll work across our restaurant, bar, and event space, ensuring guests receive excellent service and feel well looked after.
Your key responsibilities will include:
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Greeting and serving guests in a friendly and professional manner
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Taking food and drink orders and delivering them promptly
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Setting up, clearing, and maintaining restaurant and bar areas
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Assisting with hotel events, banquets, and room service where required
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Ensuring high standards of cleanliness, hygiene, and presentation
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Working as part of a team to deliver a seamless guest experience
We’re looking for someone who is:
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Friendly, approachable, and a great communicator
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Passionate about hospitality and delivering excellent service
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Reliable, flexible, and willing to work shifts including evenings, weekends, and holidays
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A strong team player with attention to detail
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Previous experience in food & beverage service is an advantage, but not essential as full training will be provided
Perks :
- Cycle to Work Scheme
- Learning and Development – An extensive range of training opportunities are available to facilitate your personal development.
- We Care – A confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, regular on and off-site social events and celebrations and cycle to work scheme.
If this sounds like the job for you, please get in touch!
F&B Team Member employer: The Queens Hotel - Cheltenham
Contact Detail:
The Queens Hotel - Cheltenham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Team Member
✨Tip Number 1
Familiarise yourself with The Queens Hotel's history and values. Understanding the charm and ethos of the hotel will help you connect with the team and demonstrate your passion for hospitality during any interviews.
✨Tip Number 2
Showcase your communication skills by engaging with staff and guests in a friendly manner when you visit the hotel. This will not only give you a feel for the environment but also allow you to make a positive impression before applying.
✨Tip Number 3
Be prepared to discuss your flexibility and reliability in working shifts, especially evenings and weekends. Highlighting your willingness to adapt to the needs of the team can set you apart from other candidates.
✨Tip Number 4
If you have any previous experience in food and beverage service, be ready to share specific examples of how you provided excellent service. If not, express your eagerness to learn and grow within the role, as they offer full training.
We think you need these skills to ace F&B Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities the hotel is looking for in a Food & Beverage Team Member. Tailor your application to highlight how you meet these requirements.
Craft a Personalised CV: Create a CV that showcases your relevant experience, even if it's not directly in food and beverage service. Emphasise any customer service roles or teamwork experiences that demonstrate your ability to provide excellent hospitality.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your desire to create memorable experiences for guests. Mention specific examples of how you've delivered great service in the past, and why you want to work at The Queens Hotel.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and easy to read.
How to prepare for a job interview at The Queens Hotel - Cheltenham
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any experiences you've had that highlight your love for providing excellent service, whether it's in a previous job or a personal experience.
✨Demonstrate Teamwork Skills
Since this role requires working as part of a team, be prepared to discuss examples of how you've successfully collaborated with others in past roles. Highlight your ability to communicate effectively and support your colleagues.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult guest or manage multiple orders at once. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the hotel’s culture, training opportunities, or what a typical day looks like for a Food & Beverage Team Member. This shows your genuine interest in the position and the company.
